Why does my cookie jam game not load on my phone

[AC Question]

I just got a new phone and cooked jam will not play on it. It loads and when I hit the play button the screen turns black. The map will not load.

 

[B. Diddy]

Welcome to Android Central! Which phone? Did you install Cookie Jam from Google Play Store, or from somewhere else?

 

[Fastduner]

I have a new Samsung s7 and when I register my cookie jam on Facebook the app just goes black after I hit play game. This is only after I sign in with facebook. It runs fines prior to that.

any help??