1. AC Question's Avatar
    My screen timeout setting will not stay where I set it. I have done a factory reset. How can I troubleshoot this?
    03-07-2017 05:33 PM
  2. belodion's Avatar
    Any battery-saving mode on?
    Does it persist in Safe Mode?
    03-07-2017 06:10 PM
  3. Rich Bell's Avatar
    Battery saving mode is off.

    How do I boot into safe mode?
    03-08-2017 10:22 PM
  4. belodion's Avatar
    Press Power as if to power off, then long-press on the 'Power Off Phone?' message to bring up the Safe Mode option.
    03-09-2017 05:00 AM
  5. Rich Bell's Avatar
    It appears to hold the setting in safe mode. What next?
    03-09-2017 08:12 AM
  6. belodion's Avatar
    Okay. You will now have to identify the third-party app causing the trouble, then Clear Cache, Clear Data, Force Stop, and Uninstall.
    03-09-2017 08:21 AM
  7. Rich Bell's Avatar
    I uninstalled several apps that I suspected may be causing the problem. The setting stayed at 2 minutes. I then reinstalled the apps, one by one, and it is still holding. One of the app installations must have been corrupt and reinstalling appears to have solved it. Yeah!!
    belodion likes this.
    03-09-2017 10:47 PM
  8. Rich Bell's Avatar
    The problem came back and I determined that it is caused by Notifier Pro. I changed the screen timeout setting in the app to 2 minutes but my screen timeout in the phone settings continues to revert to 30 sec. Notifier Pro is outta here.
    belodion likes this.
    03-10-2017 12:25 PM

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