1. AC Question's Avatar
    My Samsung Galaxy J5 Prime froze today in the morning while I was typing a message to a friend in a FB Messanger. I can't take off the battery because it is not removable. All button combinations are not working so I cannot turn it off. Any ideas? The phone is new - bought it a couple of weeks back.
    03-08-2017 01:51 AM
  2. belodion's Avatar
    Have you tried pressing and holding Power to force a shutdown, or Power and Volume Down?
    03-08-2017 05:50 AM
  3. DjFox7's Avatar
    The same thing just happend to my Samsung J5 Prime. If you do find something that works please tell me.
    03-08-2017 09:44 PM
  4. DjFox7's Avatar
    I just fixed mine by holding the power and both volume buttons down for over seven seconds
    03-08-2017 09:51 PM

Similar Threads

  1. Replies: 11
    Last Post: 03-10-2017, 04:02 AM
  2. How to stop app tp force download on my phone??
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 03-08-2017, 12:38 PM
  3. Replies: 1
    Last Post: 03-08-2017, 11:48 AM
  4. Why is my keyboard not working?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 03-08-2017, 06:00 AM
  5. Replies: 1
    Last Post: 03-08-2017, 05:58 AM
LINK TO POST COPIED TO CLIPBOARD