Amazon Echo Alex stopped working

[Noreen K]

Did all the trouble shooting with Amazon and my WiFI provider.
alex discovered and system ago then it stopped . Have spend countless hours with tech support from Amazon and WiFi. Does the Echo wear out or have they added an update that does not work?

 

[belodion]

I asked Google, and got this. Does it help?
https://www.amazon.com/gp/help/cust...ag=hawk-future-20&ascsubtag=UUacUvbUpU5719033