1. AC Question's Avatar
    I downloaded the new Android 7 upgrade on a Moto G4. Prior to that I had lots of data and programs on an SD card in the phone that worked great. Since the upgrade the phone has not found the SD card. Any ideas on how to get it to find the card would be appreciated. Thanks
    03-23-2017 04:36 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Was the card formatted as Internal Storage before you did the update? If so, the problem may be that the encryption key for the card was lost with the update. If that's the case, then the data on there is most likely lost, I'm afraid.
    03-23-2017 08:35 PM

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