1. AC Question's Avatar
    Hi all, I have been trying to recover an entire lost chat thread from Viber. I have given Gihosoft's Data Recovery a go but even with USB debugging enabled it does not connect in PTP or MTP mode and so cannot scan the phone.

    Windows 7 Pro 64 BTW.

    Help! Any suggestions?
    03-23-2017 06:24 PM
  2. Thacy's Avatar
    You don't need to connect in PTP or MTP mode in order to use recovery tools. However, if your PC cannot recognize your phone in any way, neither can the recovery tool. In this case, you should fix Android phone not recognized problem.

    If your PC can recognize your phone, you should keep a point in mind: When you enable USB debugging and connect your phone to PC, you should notice if there is a prompt on your phone asking you to allow the PC to access you phone data, and you should choose allow.

    BTW, what is your phone model?
    03-23-2017 08:04 PM

Similar Threads

  1. Hi my Samsung tablet won't turn on or charge, any ideas?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 03-23-2017, 08:34 PM
  2. How do i fix playstore service era on a acer tablet
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 03-23-2017, 08:29 PM
  3. How do I keep my apps from running in the background?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 03-23-2017, 06:38 PM
  4. Replies: 1
    Last Post: 03-23-2017, 06:14 PM
  5. Are you going to get an S8, S8+ or wait for the Note 8?
    By Humberto Mariscal in forum Samsung Galaxy S8 & S8+
    Replies: 0
    Last Post: 03-23-2017, 06:13 PM
LINK TO POST COPIED TO CLIPBOARD