1. AC Question's Avatar
    when powering on my phone i hit start button, but when i put email and password in it tells me access denied! Enter the last email and password that was used on this device. I had the phone given to me how can i get further into the phone so that i can use it? Plz help me out its driving me crazy ,i have rebooted it and cleaned it and still wont let me put my own email and password in.
    03-25-2017 10:22 PM
  2. hallux's Avatar
    You can't. The original owner/user of the device needs to properly reset the device to avoid these issues.

    Factory Reset Protection: what you need to know | Android Central

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    03-25-2017 10:36 PM

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