1. AC Question's Avatar
    My phone was reset when I sign in it takes my password but then it wants the owners phone number but it will not take the only number we put on the phone what can we do to get back in to the phone
    04-02-2017 02:08 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! If you did a reset without first removing the Google account in a proper manner, then it's considered an unauthorized reset, and the phone will prompt you to enter the previously attached Google username and password. Or, if it's a Samsung phone, it might be Samsung's Reactivation Lock.

    Which phone do you have, and did someone own it before you?
    04-03-2017 11:10 PM

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