My smartphone sugar c7 from hongkong can't open the play store

[AC Question]

Always there was a problem communicating with google server

 

[B. Diddy]

Welcome to Android Central! If the phone was intended for the Chinese market, I'm assuming it didn't come with Google Play Store preinstalled, right? If you had to install it yourself, chances are it won't work right, since the phone isn't certified for Google Play.