1. AC Question's Avatar
    Went to check my phone this morning it said did not recognize my finger print or password. I had seven chances then it went to reset and deleted everything I guess. Tried the reset, said it didn't recognize my phone number which I have had for years. Also did the same for my email. Now google has said try again in 24 hours for reset
    04-03-2017 05:43 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? It asked for your phone number when you did the factory reset? That's unusual -- it should just ask for your Google username and password after the factory reset, which is a way to discourage thieves from stealing a phone and simply doing a factory reset to make it their own.

    When you change your Google account password, you have to wait 24 hrs before you can log onto a new phone. So wait until 24 hrs has passed, then try to set the phone up again.
    04-03-2017 09:32 PM

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