1. AC Question's Avatar
    I recently moved from London to Nottingham and have started having problems with Voice calls on my Samsung Galaxy S7. Just before the move, my phone updated to Nougat... so I'm not sure if either of these things have a bearing or not. In addition, I have switched from BT Broadband to Virgin Media... the reason I list all these things is I have no idea why this problem has started.

    When I call, or someone calls, the call initially is fine... but a few seconds (the timing varies), the noises changes to a screeching, unintelligible noises. Sometimes this would be temporary and the voice call would return to normal, but other times it persists and then the call drops.

    I have returned the phone to Carphone Warehouse (Geek Squad) who has looked at the phone and could not find my fault... but it is clearly still there! The phone is unusable right now for voice calls.

    I have tried various things myself, including switching to 2G only and various other things suggested by Vodafone support, as well as starting in Safe Mode... nothing seems to get rid of it...

    I'm running out of ideas and things to search for and really want to avoid having to send the phone off again...
    04-09-2017 01:11 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Why are you talking to Vodafone support? Do they own Virgin Media? I thought it was Liberty Global. In any case, have you talked to Virgin Media about this?
    04-09-2017 03:36 PM

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