My ok google from any screen isn't working. Help!

[AC Question]

I went to the google app, went to settings, then went to voice. I tried activating the ok google from any screen but whenever I press the button it says "error retrieving settings, please try again later." I really want it to activate but I don't know how to fix this. Help.

 

[B. Diddy]

Welcome to Android Central! Which phone? Does this persist after a reboot?

 

[Willow Kitty90]

I forgot to log in here. Sorry! Anyways, it does persist after a reboot and my phone is an Alcatel onetouch.

 

[B. Diddy]

There are quite a few different One Touch phones -- can you tell us the exact model name/number?

 

[Willow Kitty90]

Model number:
A571VL

I'm not sure what the model name is

 

[B. Diddy]

Ok, try wiping the cache partition, which won't erase any personal data: ALCATEL One Touch 7 Pixi - Recovery Mode - HardReset.info

 

[Willow Kitty90]

I tried wiping the cache, it still shows the same error message.

 

[B. Diddy]

Which button are you pressing that gives you the "Error retrieving settings" message?

 

[Willow Kitty90]

After I go to the settings from the google app, I press ok google from any screen. Then a message pops up with an option of cancel or yes I'm in. When I press yes I'm in it shows the message.

 

[B. Diddy]

Strange. This happens on both wi-fi and mobile data?

Try going to Settings>Apps, select the Google app, then tap Storage, then Clear Cache/Clear Data. Now try again.

If that doesn't work, you might try going to Settings>Accounts-Google​, selecting your Google account, then Menu>Remove Account. After the account is removed, add it back again.

 

[Willow Kitty90]

Thanks! The removing and adding the account back worked.

 

[Tobi09]

I have the same problem, and all these did not work for me, i use an infinix hot 3. Please help!

 

[3rd eclipse di lyricist]

The ok Google has stop displayed in the search box how can fix it and i have try downloading the ok Google command but the Google assistant stop it from working.....

 

[PhilMont]

Had this problem. Tried all the specified changes but nothing worked until I turned off battery saver. This finally did the trick.