Cannot get rid of unknown icon on my phone's screen

[AC Question]

In trying to correct a problem with no sound on my google microphone, I'very been making changes to some settings. Got that issue corrected buthe suddenly an icon is on my home screen and can't get it to go away. It is black with white caption box inside and if I press it, the black background turns blue and it talks to me, for example telling me the weather. Don't know what this is but want it off my phone. I have a screen shot of it.

 

[Mike Dee]

Welcome to AC forums... Please post a screenshot.

Have you tried removing it?

 

[DonReeder]

I have the same problem. I don't know how to post a screenshot, but the icon appears on both home pages in the same location. Dragging it to the top of the screen does nothing; no remove or anything else. It will cover up any icon that happens to be in the same position. HELP!!

 

[DonReeder]

I solved the problem. It was a pain, but doing a factory reset on the phone, a Motorola G4 cleared it. Re-entering the startup data was the pain.