S8 Plus cutting out

A

AC Question

I have a brand new Galaxy S8+. While talking on the phone (TMobile) the other person will drop off for about 5 seconds, then come back on. Then, a minute or so later, it happens again.

I have been a TMobile user for about 2 years and this problems started the day I got my new phone.

I never had this problem with my Galaxy Note 5 (my most recent phone). The 8+ does not have the ability to switch to or from LTE network. Tech support offered little more than turn it on and off then call back or clear the cache.

Am I the only person experiencing the this cutting out problem?

Michael