1. AC Question's Avatar
    My mom gave me her Alcetal one touch XL, I hard reset it, but its asking for an old account that was on there but my mom got a new account because she forgot her gmail and password, how do I change accounts?
    05-19-2017 01:02 PM
  2. pkcable's Avatar
    Your mom should be able to recover the password....

    https://support.google.com/mail/answer/41078?hl=en

    Let us know how you make out, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.


    You might also try a Master Reset on the One Touch....

    https://support.t-mobile.com/docs/DOC-29491
    05-19-2017 01:10 PM

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