"Sign in with a Google Account that was previously synced"

A

AC Question

Long story short my girlfriend bought the phone off of a friend whose boyfriend left her and left the phone. So I reset the phone and and wants to know the email used previously before the phone was reset. Which I dont have.
 

Law2138

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Nov 14, 2012
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This is a security feature of Google called factory reset protection. As far as Google is concerned, the phone still belongs to the person who last had their Google Account on it. (aka boyfriend). What should have been done was 1. unlock the device and go to Accounts, then remove Google Account and add your girlfriend's Google Account. Not only will you need the ex boyfriend's email, but the current Google password as well. The best thing to do is to try to contact the girl and see if her ex-boyfriend is willing to help.