07-04-2015 12:45 AM
54 123
tools
  1. Va1ha11a's Avatar
    I would say not for a while what they'll probably do is just wait and package a camera fix with the jelly bean update rumored to be coming in August.
    Devinator likes this.
    07-22-2012 12:24 PM
  2. Devinator's Avatar
    I would say not for a while what they'll probably do is just wait and package a camera fix with the jelly bean update rumored to be coming in August.
    Yea, that seems like sound logic.

    But, if the camera isn't fixed with the JB update, you should call and complain to Asus. They wont know they need fix it (most likely) unless people let them know about it.
    07-23-2012 02:34 PM
  3. hmackenz's Avatar
    Will probably call them within the next few days. I'll let you guys know what happens

    Sent from my Galaxy Nexus using Android Central Forums
    07-23-2012 08:54 PM
  4. Randomhero180's Avatar
    Got my prime back yesterday. 2.5 weeks after sending it in.

    Camera works fine, for some reason they replaced the whole screen, which I'm ok with, it looks sharper, but I had no issue with the screen.

    Told them about wifi/gps issues, and it says they replaced some related parts, not sure yet if wifi is better, but gps is still nonexistent.

    Sent from my ADR6400L using Tapatalk 2
    07-24-2012 12:00 AM
  5. hmackenz's Avatar
    Got my prime back yesterday. 2.5 weeks after sending it in.

    Camera works fine, for some reason they replaced the whole screen, which I'm ok with, it looks sharper, but I had no issue with the screen.

    Told them about wifi/gps issues, and it says they replaced some related parts, not sure yet if wifi is better, but gps is still nonexistent.

    Sent from my ADR6400L using Tapatalk 2

    Hmm weird. Maybe they damaged it in the process. Maybe they'll replace mine with the Infinity :-p
    07-27-2012 01:28 PM
  6. Va1ha11a's Avatar
    Hmm weird. Maybe they damaged it in the process. Maybe they'll replace mine with the Infinity :-p
    Would be nice.....
    07-27-2012 05:49 PM
  7. erick0423's Avatar
    I had the same issue with camera, I have square trade warranty so I called them and sent my tf201, they sent me email saying that Camera failed and need to be replace, so I got my device back after 1 week .. don't wanna deal with Asus even I still have 1 year warranty for it, that's why I get squaretrade for all my devices, hassle free ' just my 2 cents
    Sent from my GT-P3113 using Tapatalk 2
    07-27-2012 08:27 PM
  8. hmackenz's Avatar
    I had the same issue with camera, I have square trade warranty so I called them and sent my tf201, they sent me email saying that Camera failed and need to be replace, so I got my device back after 1 week .. don't wanna deal with Asus even I still have 1 year warranty for it, that's why I get squaretrade for all my devices, hassle free ' just my 2 cents
    Sent from my GT-P3113 using Tapatalk 2
    So they didn't contact Asus customer service? Their site says they'll contact the manufacturer if you're still under warranty and have them do the repair, and your insurance will cover the repaired/replaced item. And if the manufacturer refuses to cover it, they'll cover it.

    This is why I'd prefer Asus takes care of it:
    LIMIT OF LIABILITY:
    The total amount that We will pay for repairs or replacement made in connection with all claims that You make pursuant to this Service Agreement shall not exceed the purchase price of the Product, less taxes. In the event that We make payments for repairs, which in the aggregate, are equal to the purchase price or replace the Product with a new, rebuilt or refurbished product of equal or similar features and functionality, We will have no further obligations under this Service Agreement.
    I have SquareTrade, and I forgot about going through them (still haven't dealt with this issue, so thanks for the reminder!), so it'll be wise to have them cover the repaired/replaced device. I just want to make sure they have Asus do it so I still have the full value of the device available should anything else happen once I'm not covered by Asus.
    07-28-2012 04:24 PM
  9. hmackenz's Avatar
    Would be nice.....
    Haha yeah, but highly unlikely. Then again, won't happen if I don't ask...

    I feel like the argument that the Infinity is what the Prime should have been (well, maybe the screen and processor aren't, necessarily, but the case sure is) probably won't have much of an impact haha. But it was a little painful when it was announced and had all the fixes that should have gone into the Prime from the beginning...
    07-28-2012 04:28 PM
  10. jbzny1's Avatar
    I now have the infamous green screen of death with my camera, and I really don't want to be without my prime, and I am headed to FL on labor day weekend and I don't want to be without it. How long has the average RMA been? Decisions decisions!!

    Sent from my Transformer Prime TF201 using Tapatalk 2
    07-28-2012 11:47 PM
  11. Va1ha11a's Avatar
    The sooner you send it the more likely you'll get it back in time. That said, I wouldn't sweat it. You've got time.
    07-30-2012 01:26 PM
  12. erick0423's Avatar
    So they didn't contact Asus customer service? Their site says they'll contact the manufacturer if you're still under warranty and have them do the repair, and your insurance will cover the repaired/replaced item. And if the manufacturer refuses to cover it, they'll cover it.

    This is why I'd prefer Asus takes care of it:

    I have SquareTrade, and I forgot about going through them (still haven't dealt with this issue, so thanks for the reminder!), so it'll be wise to have them cover the repaired/replaced device. I just want to make sure they have Asus do it so I still have the full value of the device available should anything else happen once I'm not covered by Asus.
    Squaretrade have their own depo to repair all kind .so im not worried about asus fixing my device.if squaretrade can do it why not,and they will give you prepaid shipping.
    07-31-2012 05:01 AM
  13. hmackenz's Avatar
    Squaretrade have their own depo to repair all kind .so im not worried about asus fixing my device.if squaretrade can do it why not,and they will give you prepaid shipping.
    Yeah, good stuff. The only real reason I'd prefer Asus to do it is because, if both options are free, I'd like to not dip into my SquareTrade coverage if I don't have to, even if it's only dipping in a tiny bit. As far as I know, There would be no downside other than a longer wait to have Asus do it. SquareTrade is supposed to contact Asus about it being covered by their warranty before they do anything though...
    07-31-2012 06:29 PM
  14. flipbeats's Avatar
    Is it only me because I called asus twice and both times they have said " in this case we have to have you send your device in, unfortunately we currently can't process that now so please call back again later in the day.." are they trying to avoid fixing it or are they on a difference time zone or something.. whats a good time to call for ship in.. i'm on the east coast USA
    08-05-2012 09:27 AM
  15. hmackenz's Avatar
    Finally called today. Told me to do a reset using that little hole under the microsd, and do a factory reset if that doesn't work. Did both, and the rear camera still isn't working. Will call them back tomorrow.
    08-07-2012 09:29 PM
  16. pagehite's Avatar
    Same thing happened to my 5-month-old TP. Had to send it in for service. They turned it around in one day and it's on its way back. Hope they fixed it.
    Well, my rear facing camera failed in June. Now it has failed a SECOND time. What's up with this?
    10-10-2012 09:35 AM
  17. hmackenz's Avatar
    Yikes! Did you call them? What'd they say?

    For the record, mine came back relatively quickly based on what I'd heard - 2 weeks from when I sent it out to when I got it back.
    10-10-2012 01:25 PM
  18. frsimpson's Avatar
    Im still waiting for a rma number from Asus. It seems ever email is answered in a week or so, and not the 48 hours they advertised.


    Sent from my Transformer Prime TF201 using Android Central Forums
    10-14-2012 05:22 PM
  19. frsimpson's Avatar
    Autumnal day turn around my profile is back and this working order.
    I'm happy.
    Rick

    Sent from my Transformer Prime TF201 using Android Central Forums
    11-14-2012 04:19 PM
  20. frsimpson's Avatar
    The a 14 day turn around...

    Sent from my Transformer Prime TF201 using Android Central Forums
    11-14-2012 04:45 PM
  21. Devinator's Avatar
    What are you talking about?
    11-14-2012 08:09 PM
  22. bettiboo44's Avatar
    Is your camera still working since you had it fixed? I also had the green screen on my rear camera... and just tried the "pinching remedy" I read about, and it worked. I believe this is a temporary remedy, not fixing the faulty camera for the long haul, must be something loose somewhere... but for now it is working. I was going to send my tablet in for repair, got an RMA and everything, but they told me my tablet was out of warranty - by a couple months) and it was going to cost me to send it back ($18) and for the repair. And they couldn't tell me how much the repair would be until they received my tablet (nice way to hold my tablet hostage until I pay the repair bill, huh?) It was a very frustrating experience talking with ASUS. This is a known issue with these tablets (I have seen comments all over the place in multiple forums), and sorry to say they are using every game and excuse in the book hoping that you give up. Well, if this is the case with them (after purchasing two ASUS laptops, desktop, and tablet), they will lose me as a loyal customer. I'm waiting for a reply to an escalation email I sent them... so we will see.
    04-16-2013 05:06 PM
  23. fjfisher601#AC's Avatar
    Is your camera still working since you had it fixed? I also had the green screen on my rear camera... and just tried the "pinching remedy" ... so we will see.
    Bettiboo44:

    What is the pinching remedy ?

    F
    04-29-2013 02:22 PM
  24. skip2myloo's Avatar
    I too have been experiencing the green screen of death on the front camera. Since my Prime is one year old this month, I'm going to try to tough it out till the next software update and see if it gets fixed. The 8mp camera is okay, but I still like my Nikon better and I'd hate to do without my Prime while it's being fixed...
    04-30-2013 10:26 PM
  25. Va1ha11a's Avatar
    Yup, add me to the list. Bought mine March '12, so I'm outta luck. It's gonna make it's resale value fall by a lot though
    05-01-2013 04:57 PM
54 123
LINK TO POST COPIED TO CLIPBOARD