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  1. #26  

    Default Re: Best Buy Exchanging Primes?

    Quote Originally Posted by hollywould View Post
    Bought mine from Bestbuy.com and they wouldn't exchange it for me in store. Maybe will try emailing them to see if they'll exchange it online.
    Quote Originally Posted by hollywould View Post
    See my problem is I don't have the extended warranty, and they won't exchange it after 30 days. So it looks like I'm SOL. It's sucks because now I have to RMA it for the camera problem.
    You might try going to a different Best Buy, if you have more than one in your area. There are quite a few stories in the XDA thread (that I linked earlier in this thread) of folks being turned down at one store, yet succeeding at another...and several who succeeded even though they didn't get the ADH warranty and past the 30 days.

    There are LOTS of stories in that XDA post now (50+ pages so far)...worth reading through if you haven't yet!

    Either way...good luck!
  2. #27  

    Default Re: Best Buy Exchanging Primes?

    Tried 3 different Best Buys to no avail. I think It might depend on what state you are in, because some states might have more strict return policies. Maybe, I don't really know, I'm just speculating. I did shoot an email to Best Buy Customer service, so we'll see what happens with that.
  3. #28  

    Default Re: Best Buy Exchanging Primes?

    I raced to Best Buy last night here in NJ and they seamed to do a lot of checking but said they had no way to do the exchange or refund. I then called customer service and got a very helpful person who spent a lot of time gathering info and asking others; she even checked the web, but still could do nothing. I think the comment about different return rules in different states may be correct. I will keep reading this forum to see if anyone hears from BB. It would be GREAT to get the Infinity.
  4. #29  

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    Quote Originally Posted by Beretta96 View Post
    I talked to the local Best Buy here and they will exchange to the Infinity because I have the extended warranty. They consider the warranty fulfilled with exchange. I was somewhat hesitant because they kept telling me repeatedly that the dock for the prime is not compatible with the infinity. I figured I could exchange it another day after some conclusive research.
    Update:
    I went and did the exchange this morning. Took all of ten minutes.
  5. #30  

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    Quote Originally Posted by jordo487 View Post
    Those of you who have exchanged, did you just go to the customer service desk and they knew what you were talking about?
    Just say u want to exchange due to gps problem it works for me,good luck, o yeah bring u reciept just incase

    Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
  6. #31  

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    Another success story. I am in CA, took it to my local best buy. I had bright spots on the LCD and my HDMI port stopped working. I showed them the bright spots and they didn't even try the HDMI. They typed a few key strokes and ordered me a new TF700. They barely even looked at the prime. Once I confirmed that they were exchanging it I did a factory reset in store. I was unlocked and rooted.

    Now I just have to wait a few days for it to arrive. Took about 20 minutes total. Very painless. I have to hand it to them, that is some pretty good customer service.

    Sent from my Galaxy Nexus using Tapatalk 2 Beta-5
  7. #32  

    Default

    Quote Originally Posted by Bivouac010 View Post
    How would I go about this if i purchased my Prime at Bestbuy.com? Should I just shoot a email to their customer service?
    I bought mine from bestbuy.com and they exchanged mine today in the store. I was polite but firm that I didn't want it anymore and to please give me an infinity.
  8. #33  

    Default

    Quote Originally Posted by jonneh View Post
    Yes, it is compatible with the Infinity tablet.

    "The Infinity is compatible with the Transformer Dock ($149) from the TF Prime as long as your dock has firmware 207 or later on it." (that's from the anandtech review; checked it just make sure before telling you it would work).
    Same here. Dock for Prime worked great for Infinity as I'm typing from my dock right now. It updated the firmware and I'm good to go.
  9. #34  

    Default Re: Best Buy Exchanging Primes?

    Quote Originally Posted by Beretta96 View Post
    Same here. Dock for Prime worked great for Infinity as I'm typing from my dock right now. It updated the firmware and I'm good to go.
    Yeah, I remember that that was one of the huge selling points when the Infinity was revealed. Everyone loved that the docks were compatible. I don't know why Best Buy employees are messing this up so badly. Perhaps it's the negative side of me, but, they could just be trying to cash in by selling you an un-needed $150 dock for commission or something.
  10. #35  

    Default Re: Best Buy Exchanging Primes?

    I just took mine to BestBuy, cited the issues in this thread and was able to exchange for the infinity! Thanks for the heads-up and tips everyone!
  11. #36  
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    Default Re: Best Buy Exchanging Primes?

    Do you need to have this "ADH" for it to work? I purchased mine online, during that whole fiasco where it was only in a "secret" or "usually inaccessible" part of bestbuy.com, but I am not sure if I "got" ADH. How can I check to see if I have it?
    Nokia 3220-->Motorola Razr-->Sidekick LX-->HTC G1-->Motorola Cliq-->HTC Thunderbolt-->Samsung Galaxy Note II
  12. #37  

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    Quote Originally Posted by SpikeJones View Post
    Do you need to have this "ADH" for it to work? I purchased mine online, during that whole fiasco where it was only in a "secret" or "usually inaccessible" part of bestbuy.com, but I am not sure if I "got" ADH. How can I check to see if I have it?
    No adh necessary. It is returned under the manufacturers defect warranty.

    Sent from my Galaxy Nexus using Tapatalk 2 Beta-5
  13. #38  
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    Default Re: Best Buy Exchanging Primes?

    Just got my Prime exchanged for Infinity at Bestbuy in Austin Texas.
    1. I had not purchased any plan
    2. I had it in the box and original receipt from January with one exchange in March
    3. just said it was a continuing issue with the wifi and GPS and that I had gotten the ASUS dongle but it did not fix the issue.
    4. I am a rewards silver member not sure if that maters or not though
  14. #39  
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    Default Re: Best Buy Exchanging Primes?

    Quote Originally Posted by port67 View Post
    Just got my Prime exchanged for Infinity at Bestbuy in Austin Texas.
    1. I had not purchased any plan
    2. I had it in the box and original receipt from January with one exchange in March
    3. just said it was a continuing issue with the wifi and GPS and that I had gotten the ASUS dongle but it did not fix the issue.
    4. I am a rewards silver member not sure if that maters or not though
    If you don't have the receipt, could they look under the credit card you used, or the account you used if you ordered it online?I think I have it, buy I'm not home now, so I can't say for sure. Also, since I don't know if I purchased warranty, or ADH or whatever, and I am leaning towards the fact that I didn't, will me purchasing it that far back, almost 8 months, affect my return/exchange?
    Nokia 3220-->Motorola Razr-->Sidekick LX-->HTC G1-->Motorola Cliq-->HTC Thunderbolt-->Samsung Galaxy Note II
  15. #40  

    Default Re: Best Buy Exchanging Primes?

    Quote Originally Posted by SpikeJones View Post
    If you don't have the receipt, could they look under the credit card you used, or the account you used if you ordered it online?I think I have it, buy I'm not home now, so I can't say for sure. Also, since I don't know if I purchased warranty, or ADH or whatever, and I am leaning towards the fact that I didn't, will me purchasing it that far back, almost 8 months, affect my return/exchange?
    They should be able to look it up for you...and the length of time you've had it shouldn't be an issue since it had a one-year warranty. Mine was seven months old when they took it back last week.
  16. #41  
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    Default Re: Best Buy Exchanging Primes?

    Quote Originally Posted by DWS44 View Post
    They should be able to look it up for you...and the length of time you've had it shouldn't be an issue since it had a one-year warranty. Mine was seven months old when they took it back last week.
    So what would be the best way to go about talking to customer service? Should I explicitly say that I want to exchange it for an infinity? Or do I just mention it's having wifi and GPS problems, and the "dongle" isn't fixing the issues, and I'd like to do an exchange? (Which, as I have heard, will lead to them giving people an infinity.)
    Nokia 3220-->Motorola Razr-->Sidekick LX-->HTC G1-->Motorola Cliq-->HTC Thunderbolt-->Samsung Galaxy Note II
  17. #42  

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    Quote Originally Posted by SpikeJones View Post
    So what would be the best way to go about talking to customer service? Should I explicitly say that I want to exchange it for an infinity? Or do I just mention it's having wifi and GPS problems, and the "dongle" isn't fixing the issues, and I'd like to do an exchange? (Which, as I have heard, will lead to them giving people an infinity.)
    When I did it I just said I wanted an exchange. They said go pick out anything and I told them I wanted the infinity. Easy peasy.

    Sent from my Galaxy Nexus using Tapatalk 2 Beta-5
  18. #43  
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    Default Re: Best Buy Exchanging Primes?

    All I have to say is the I HATE YOU ALL!!!! I'm not unhappy with my Prime, but you can't beat getting a newer device. I will enjoy mine until I pass it on to my child and buy my wife and I new tablets. Congrats to all that are able to exchange them.
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  19. #44  

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    Wondering if I can trade mine in for an infinity, but I do not have the receipt anymore as it was a Christmas present.

    Anyone have this same dilemma? Do they require a receipt?

    Sent from my ADR6400L using Tapatalk 2
  20. #45  

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    Quote Originally Posted by Randomhero180 View Post
    Wondering if I can trade mine in for an infinity, but I do not have the receipt anymore as it was a Christmas present.

    Anyone have this same dilemma? Do they require a receipt?

    Sent from my ADR6400L using Tapatalk 2
    I exchanged my wife's prime without a receipt. They did a "no receipt" exchange.
  21. #46  
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    Default Re: Best Buy Exchanging Primes?

    Have we determined whether or not we can exchange the prime for store credit? Also, how does financing come into play? When I got the prime, i chose to do 18 month financing, so I have only paid for 8th months. If they do in fact do store credit, would they just give me what I've paid on a gift card or something?

    Only reason I'm asking is because I am going to get my mother an iPad for her birthday this week, and want to know if I will get any of the money back I have paid these 8 months.

    Don't fear though, I'm not going towards apple entirely! I'll be getting myself an infinity in a few weeks or so!
    Nokia 3220-->Motorola Razr-->Sidekick LX-->HTC G1-->Motorola Cliq-->HTC Thunderbolt-->Samsung Galaxy Note II
  22. #47  
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    Default Re: Best Buy Exchanging Primes?

    For those that exchanged successfully, did you need to fill out the warranty card? Should i just leave it blank?
    Nokia 3220-->Motorola Razr-->Sidekick LX-->HTC G1-->Motorola Cliq-->HTC Thunderbolt-->Samsung Galaxy Note II
  23. #48  
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    Default Re: Best Buy Exchanging Primes?

    Right about now I'm really wishing I'd bought my prime at BB....
  24. #49  

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    No receipt was a no go with the guy I talked to. He said I could do an in store exchange if I had it, but with out it he couldn't.

    Sent from my ADR6400L using Tapatalk 2
  25. #50  
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    Quote Originally Posted by SpikeJones View Post
    Have we determined whether or not we can exchange the prime for store credit? Also, how does financing come into play? When I got the prime, i chose to do 18 month financing, so I have only paid for 8th months. If they do in fact do store credit, would they just give me what I've paid on a gift card or something?

    Only reason I'm asking is because I am going to get my mother an iPad for her birthday this week, and want to know if I will get any of the money back I have paid these 8 months.

    Don't fear though, I'm not going towards apple entirely! I'll be getting myself an infinity in a few weeks or so!
    My best guess would be you will get credit for the full amount of the prime, and you would continue paying your 18 month credit as normal since it is a store credit not a refund.

    Sent from my ASUS Transformer Pad TF700T using Android Central Forums
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