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  1. #101  
    Va1ha11a's Avatar
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    Default Re: Best Buy Exchanging Primes?

    Yeah, sounds like some jerks at a BB who don't want to give you a new one.
  2. #102  

    Default Re: Best Buy Exchanging Primes?

    Quote Originally Posted by Devinator View Post
    Have you tried more than one BB?
    Yup. I tried the two in the city I live in. One of them actually said that someone tried to exchange theirs yesterday, and that they can't because it's the manufacturer's responsibility, and they can only exchange the tablet if there is a recall.

    Quote Originally Posted by Va1ha11a View Post
    Yeah, sounds like some jerks at a BB who don't want to give you a new one.
    Probably. I have had a lot of horrible experiences at BB.
  3. #103  

    Default Re: Best Buy Exchanging Primes?

    Update....

    Went in sans-tablet and tlaked to the service desk. Explained that i had a Prime purchased in january that had been replaced by them once and by Asus twice. I told her I was still having problems and that Asus said the only way i could get a new tablet would be to talk to the retailer I bought it at because they don't offer product replacements. She said that Asus is one of the only manufacturers that BestBuy covers manufacturers warrenties. She told me she was 99% sure if i brought my tablet in the system would accept it. So I ran home factory re-set it and brought it in. She asked me what the issues were and I said "Intermittent crashes and the GPS is non-functional" the computer system accepted the return and now i have an Infinity.
    It was super painless, i went with "intermittent crashes" because it's something that can't relly be proved if they make me boot it up. BestBuy rules!

    Good luck to other Prime owners who want to do it, it was simple for me.
  4. #104  

    Default Re: Best Buy Exchanging Primes?

    I did this in Manassas, VA BB and they took the return. I had to have the new one shipped because they didn't have any 64GB models in store. They processed the return and gave me a gift card, and then we used the gift card at BB.com site to order the infinity. It will be here tomorrow. I had receipt and could have gotten a full refund, but since I was ordering a new one it was easier to do gift card.

    Good luck to those remaining. Claim Manufacturer Defect. Explain the GPS issue and the GPS dongle that ASUS provided to correct the problem, but unusable with the docking station at same time since it uses the same connector. That was my reason and it worked- no geek squad involvement- what could they say anyway -there is no alternative with the both dongle and the dock.
  5. #105  

    Default Re: Best Buy Exchanging Primes?

    Quote Originally Posted by Pandawg View Post
    Problem when I tried this is that they said it's been passed the 30 day return window, and I have to deal directly with ASUS.
    I'd try again at another store, or wait until there is a different employee working the counter and try again.

    Quote Originally Posted by Schafudd View Post
    She said that Asus is one of the only manufacturers that BestBuy covers manufacturers warrenties. She told me she was 99% sure if i brought my tablet in the system would accept it.
    This is a key piece of information that you should have. Whoever is working the counter probably didn't know that they cover the manufacturer's warranty, and just assumed that after 30 days you're SOL like you would be with most of their products. If they tell you no, ask them to look into it. I find it impossible to believe that thousands of people around the country have been able to return their Prime's to Best Buy LONG after the 30 day (60 day if you're Silver) return window if there were not some official policy permitting it.
  6. #106  

    Default Re: Best Buy Exchanging Primes?

    ok guys I`m ready to exchange mine today to bb wish me luck, I just need to know before I wipe it out, how do I save my apps ? thanks in advance
  7. #107  
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    Default Re: Best Buy Exchanging Primes?

    What do you mean save your apps? You can just download them again, or, do yo mean the data from the apps?
  8. #108  

    Default Re: Best Buy Exchanging Primes?

    Quote Originally Posted by Devinator View Post
    What do you mean save your apps? You can just download them again, or, do yo mean the data from the apps?
    no your correct, you answerd my question I can donwload them again, thank you!!
  9. #109  
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    Default Re: Best Buy Exchanging Primes?

    Cool, no worries. Good luck exchanging your Prime!!
  10. #110  

    Default Re: Best Buy Exchanging Primes?

    Thanks, just got the infinity for exchanged that was easy , now setting it up,reinstalling apps then I`ll update to JB. Sux I have to order new Skinomi carbon fiber overlay and my gumdrop cover wont work because of the new proprietary controls or volume rocker. But its all good as long as my wifi/gps is better.
  11. #111  
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    Default Re: Best Buy Exchanging Primes?

    Yea, that is a pain, but, I'm sure you'll be quite happy with your new Infinity. Don't forget to come back from time to time and visit us on the Prime forums, lol.
  12. #112  

    Default Re: Best Buy Exchanging Primes?

    I'm still here on the prime forum, since everyone's been helpfully here

    Now my issue is, where's the lock screen on the bottom? Infinity dont have one? I updated to JB already. My old Prime had it even after jB update. Hmmmmm?

    ,
  13. #113  
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    Default Re: Best Buy Exchanging Primes?

    Go ask in the Infinity forums. You are dead to us. Lol, just kidding.
  14. #114  

    Default Re: Best Buy Exchanging Primes?

    oh thanks man! lol jk
  15. #115  

    Default Re: Best Buy Exchanging Primes?

    Quote Originally Posted by c00l0ne View Post
    no your correct, you answerd my question I can donwload them again, thank you!!
    One thing I do like is that once the TF700 (or other new device) is associated with your Google account, you can go to and see all of the applications that you have associated with that account, sorted by device. You can browse through all of those apps, click the install button, and then push them to whatever device you want it installed on. I find that I'm much faster reinstalling all of my apps this way than I am finding them in the store one my one from the tablet/phone.
  16. #116  
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    Default Re: Best Buy Exchanging Primes?

    Quote Originally Posted by Kmcferrin View Post
    One thing I do like is that once the TF700 (or other new device) is associated with your Google account, you can go to and see all of the applications that you have associated with that account, sorted by device. You can browse through all of those apps, click the install button, and then push them to whatever device you want it installed on. I find that I'm much faster reinstalling all of my apps this way than I am finding them in the store one my one from the tablet/phone.
    Yea, it definitely makes things faster. But, still have to redo any amazon or third party apps VIA the device.

    Sent from my DROID X2 using Android Central Forums
  17. #117  

    Default Re: Best Buy Exchanging Primes?

    Quote Originally Posted by Kmcferrin View Post
    One thing I do like is that once the TF700 (or other new device) is associated with your Google account, you can go to and see all of the applications that you have associated with that account, sorted by device. You can browse through all of those apps, click the install button, and then push them to whatever device you want it installed on. I find that I'm much faster reinstalling all of my apps this way than I am finding them in the store one my one from the tablet/phone.
    I agree! wayyyyy easier thx!!
  18. #118  

    Default Re: Best Buy Exchanging Primes?

    Tried this today in Portland, OR. Told the service rep the same spiel, he actually tried to exchange it, but the system wouldn't let him. He showed me the screen that said "past return date". Any suggestions? Or has Best Buy had a change of heart?
  19. #119  
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    Default Re: Best Buy Exchanging Primes?

    Should you not be passed the date when you can return it? If you shouldn't, ask to speak to a manager.

    Sent from my DROID X2 using Android Central Forums
  20. #120  

    Default Re: Best Buy Exchanging Primes?

    Quote Originally Posted by Burt Reynolds View Post
    Tried this today in Portland, OR. Told the service rep the same spiel, he actually tried to exchange it, but the system wouldn't let him. He showed me the screen that said "past return date". Any suggestions? Or has Best Buy had a change of heart?
    Don't try a "store return", ask for a "warranty exchange". My understanding is that BB services the warranties on the Primes that they sell, so even after the 30 days (60 if you are RW Silver) exchange period you can still swap it out. The overwhelming majority of us who have exchanged it for a TF700 have done so after the 30 days were up. I did mine after about 6 months!
  21. #121  

    Default Re: Best Buy Exchanging Primes?

    Thanks Kmcferrin. I've read the posts both here and elsewhere repeatedly, but my brain sometimes shuts down when I try and take action. I'll try again and see what happens.
  22. #122  

    Default Re: Best Buy Exchanging Primes?

    asked for a warranty exchange today because of random restarts and overall appauling speed and they said do a factory reset and if that doesnt work, they would send it off to their service center.
    :banghead:
  23. #123  
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    Default Re: Best Buy Exchanging Primes?

    Resetting it should fix any issues you've been having

    Sent from my Transformer Prime TF201 using Android Central Forums
  24. #124  

    Default Re: Best Buy Exchanging Primes?

    Quote Originally Posted by Kmcferrin View Post
    Don't try a "store return", ask for a "warranty exchange". My understanding is that BB services the warranties on the Primes that they sell, so even after the 30 days (60 if you are RW Silver) exchange period you can still swap it out. The overwhelming majority of us who have exchanged it for a TF700 have done so after the 30 days were up. I did mine after about 6 months!
    And how right you were. Once I specified "warranty exchange", it took the gal at customer service all of 5 minutes to tell me to pick out whatever I wanted. Didn't even have the box with me, just the charger. Thanks!

    My number one issue with the Prime was the WiFi, the TF700 seems to have MUCH better reception. And the GPS works too. Awesome.
  25. #125  

    Default Re: Best Buy Exchanging Primes?

    I can confirm this does work
    i purchased my transformer prime in december of 2011, today i went into best buy to exchange it with the credit card it was purchased on so they could look up the receipt. they told me there was nothing they could do to help me.. after calling customer service they told me that best buy had this exchange program in march-june of this year and they no longer offered it.. after explaining to the woman the problems ive had and how i was never notified of the program she asked me which store i was at and called their geek squad desk .. got back on the phone with me and she told me to go in and talk to a specific person.. after that i was in and out in 10 minutes with a transformer prime infinity.. they even gave me the new keyboard and the infinities are 50$ off right now and they refunded the shipping for my original tablet.. so i got the new tablet new keyboard and was refunded 78$ Thanks so much for these posts that let me know this was going on..

    if they dont want to exchange your tablet, just keep calling customer service untill you get soemone that will help you.. or ask to speak with someone above them because you know for a fact this is being done.
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