[Va1ha11a]

Yeah, sounds like some jerks at a BB who don't want to give you a new one.

[Pandawg]

Have you tried more than one BB?

Yup. I tried the two in the city I live in. One of them actually said that someone tried to exchange theirs yesterday, and that they can't because it's the manufacturer's responsibility, and they can only exchange the tablet if there is a recall.

Yeah, sounds like some jerks at a BB who don't want to give you a new one.

Probably. I have had a lot of horrible experiences at BB.

[Schafudd]

Update....

Went in sans-tablet and tlaked to the service desk. Explained that i had a Prime purchased in january that had been replaced by them once and by Asus twice. I told her I was still having problems and that Asus said the only way i could get a new tablet would be to talk to the retailer I bought it at because they don't offer product replacements. She said that Asus is one of the only manufacturers that BestBuy covers manufacturers warrenties. She told me she was 99% sure if i brought my tablet in the system would accept it. So I ran home factory re-set it and brought it in. She asked me what the issues were and I said "Intermittent crashes and the GPS is non-functional" the computer system accepted the return and now i have an Infinity.
It was super painless, i went with "intermittent crashes" because it's something that can't relly be proved if they make me boot it up. BestBuy rules!

Good luck to other Prime owners who want to do it, it was simple for me.

[yellohj]

I did this in Manassas, VA BB and they took the return. I had to have the new one shipped because they didn't have any 64GB models in store. They processed the return and gave me a gift card, and then we used the gift card at BB.com site to order the infinity. It will be here tomorrow. I had receipt and could have gotten a full refund, but since I was ordering a new one it was easier to do gift card.

Good luck to those remaining. Claim Manufacturer Defect. Explain the GPS issue and the GPS dongle that ASUS provided to correct the problem, but unusable with the docking station at same time since it uses the same connector. That was my reason and it worked- no geek squad involvement- what could they say anyway -there is no alternative with the both dongle and the dock.

[Kmcferrin]

Problem when I tried this is that they said it's been passed the 30 day return window, and I have to deal directly with ASUS.

I'd try again at another store, or wait until there is a different employee working the counter and try again.

She said that Asus is one of the only manufacturers that BestBuy covers manufacturers warrenties. She told me she was 99% sure if i brought my tablet in the system would accept it.

This is a key piece of information that you should have. Whoever is working the counter probably didn't know that they cover the manufacturer's warranty, and just assumed that after 30 days you're SOL like you would be with most of their products. If they tell you no, ask them to look into it. I find it impossible to believe that thousands of people around the country have been able to return their Prime's to Best Buy LONG after the 30 day (60 day if you're Silver) return window if there were not some official policy permitting it.

[c00l0ne]

ok guys I`m ready to exchange mine today to bb wish me luck, I just need to know before I wipe it out, how do I save my apps ? thanks in advance

[Devinator]

What do you mean save your apps? You can just download them again, or, do yo mean the data from the apps?

[c00l0ne]

What do you mean save your apps? You can just download them again, or, do yo mean the data from the apps?

no your correct, you answerd my question I can donwload them again, thank you!!

[Devinator]

Cool, no worries. Good luck exchanging your Prime!!

[c00l0ne]

Thanks, just got the infinity for exchanged that was easy , now setting it up,reinstalling apps then I`ll update to JB. Sux I have to order new Skinomi carbon fiber overlay and my gumdrop cover wont work because of the new proprietary controls or volume rocker. But its all good as long as my wifi/gps is better.

[Devinator]

Yea, that is a pain, but, I'm sure you'll be quite happy with your new Infinity. Don't forget to come back from time to time and visit us on the Prime forums, lol.

[c00l0ne]

I'm still here on the prime forum, since everyone's been helpfully here

Now my issue is, where's the lock screen on the bottom? Infinity dont have one? I updated to JB already. My old Prime had it even after jB update. Hmmmmm?

,

[Devinator]

Go ask in the Infinity forums. You are dead to us. Lol, just kidding.

[c00l0ne]

oh thanks man! lol jk

[Kmcferrin]

no your correct, you answerd my question I can donwload them again, thank you!!

One thing I do like is that once the TF700 (or other new device) is associated with your Google account, you can go to and see all of the applications that you have associated with that account, sorted by device. You can browse through all of those apps, click the install button, and then push them to whatever device you want it installed on. I find that I'm much faster reinstalling all of my apps this way than I am finding them in the store one my one from the tablet/phone.

[Devinator]

One thing I do like is that once the TF700 (or other new device) is associated with your Google account, you can go to and see all of the applications that you have associated with that account, sorted by device. You can browse through all of those apps, click the install button, and then push them to whatever device you want it installed on. I find that I'm much faster reinstalling all of my apps this way than I am finding them in the store one my one from the tablet/phone.

Yea, it definitely makes things faster. But, still have to redo any amazon or third party apps VIA the device.

Sent from my DROID X2 using Android Central Forums

[c00l0ne]

One thing I do like is that once the TF700 (or other new device) is associated with your Google account, you can go to and see all of the applications that you have associated with that account, sorted by device. You can browse through all of those apps, click the install button, and then push them to whatever device you want it installed on. I find that I'm much faster reinstalling all of my apps this way than I am finding them in the store one my one from the tablet/phone.

I agree! wayyyyy easier thx!!

[Burt Reynolds]

Tried this today in Portland, OR. Told the service rep the same spiel, he actually tried to exchange it, but the system wouldn't let him. He showed me the screen that said "past return date". Any suggestions? Or has Best Buy had a change of heart?

[Devinator]

Should you not be passed the date when you can return it? If you shouldn't, ask to speak to a manager.

Sent from my DROID X2 using Android Central Forums

[Kmcferrin]

Tried this today in Portland, OR. Told the service rep the same spiel, he actually tried to exchange it, but the system wouldn't let him. He showed me the screen that said "past return date". Any suggestions? Or has Best Buy had a change of heart?

Don't try a "store return", ask for a "warranty exchange". My understanding is that BB services the warranties on the Primes that they sell, so even after the 30 days (60 if you are RW Silver) exchange period you can still swap it out. The overwhelming majority of us who have exchanged it for a TF700 have done so after the 30 days were up. I did mine after about 6 months!

[Burt Reynolds]

Thanks Kmcferrin. I've read the posts both here and elsewhere repeatedly, but my brain sometimes shuts down when I try and take action. I'll try again and see what happens.

[Borarjti]

asked for a warranty exchange today because of random restarts and overall appauling speed and they said do a factory reset and if that doesnt work, they would send it off to their service center.
:banghead:

[Va1ha11a]

Resetting it should fix any issues you've been having

Sent from my Transformer Prime TF201 using Android Central Forums

[Burt Reynolds]

Don't try a "store return", ask for a "warranty exchange". My understanding is that BB services the warranties on the Primes that they sell, so even after the 30 days (60 if you are RW Silver) exchange period you can still swap it out. The overwhelming majority of us who have exchanged it for a TF700 have done so after the 30 days were up. I did mine after about 6 months!

And how right you were. Once I specified "warranty exchange", it took the gal at customer service all of 5 minutes to tell me to pick out whatever I wanted. Didn't even have the box with me, just the charger. Thanks!

My number one issue with the Prime was the WiFi, the TF700 seems to have MUCH better reception. And the GPS works too. Awesome.

[derekwolfee]

I can confirm this does work
i purchased my transformer prime in december of 2011, today i went into best buy to exchange it with the credit card it was purchased on so they could look up the receipt. they told me there was nothing they could do to help me.. after calling customer service they told me that best buy had this exchange program in march-june of this year and they no longer offered it.. after explaining to the woman the problems ive had and how i was never notified of the program she asked me which store i was at and called their geek squad desk .. got back on the phone with me and she told me to go in and talk to a specific person.. after that i was in and out in 10 minutes with a transformer prime infinity.. they even gave me the new keyboard and the infinities are 50$ off right now and they refunded the shipping for my original tablet.. so i got the new tablet new keyboard and was refunded 78$ Thanks so much for these posts that let me know this was going on..

if they dont want to exchange your tablet, just keep calling customer service untill you get soemone that will help you.. or ask to speak with someone above them because you know for a fact this is being done.