Bivouac010
Member
How would I go about this if i purchased my Prime at Bestbuy.com? Should I just shoot a email to their customer service? :-\
How would I go about this if i purchased my Prime at Bestbuy.com? Should I just shoot a email to their customer service? :-\
Bought mine from Bestbuy.com and they wouldn't exchange it for me in store. Maybe will try emailing them to see if they'll exchange it online.
See my problem is I don't have the extended warranty, and they won't exchange it after 30 days. So it looks like I'm SOL. It's sucks because now I have to RMA it for the camera problem.
I talked to the local Best Buy here and they will exchange to the Infinity because I have the extended warranty. They consider the warranty fulfilled with exchange. I was somewhat hesitant because they kept telling me repeatedly that the dock for the prime is not compatible with the infinity. I figured I could exchange it another day after some conclusive research.
Those of you who have exchanged, did you just go to the customer service desk and they knew what you were talking about?
How would I go about this if i purchased my Prime at Bestbuy.com? Should I just shoot a email to their customer service? :-\
Yes, it is compatible with the Infinity tablet.
"The Infinity is compatible with the Transformer Dock ($149) from the TF Prime as long as your dock has firmware 207 or later on it." (that's from the anandtech review; checked it just make sure before telling you it would work).
Same here. Dock for Prime worked great for Infinity as I'm typing from my dock right now. It updated the firmware and I'm good to go.
Do you need to have this "ADH" for it to work? I purchased mine online, during that whole fiasco where it was only in a "secret" or "usually inaccessible" part of bestbuy.com, but I am not sure if I "got" ADH. How can I check to see if I have it?
Just got my Prime exchanged for Infinity at Bestbuy in Austin Texas.
1. I had not purchased any plan
2. I had it in the box and original receipt from January with one exchange in March
3. just said it was a continuing issue with the wifi and GPS and that I had gotten the ASUS dongle but it did not fix the issue.
4. I am a rewards silver member not sure if that maters or not though
If you don't have the receipt, could they look under the credit card you used, or the account you used if you ordered it online?I think I have it, buy I'm not home now, so I can't say for sure. Also, since I don't know if I purchased warranty, or ADH or whatever, and I am leaning towards the fact that I didn't, will me purchasing it that far back, almost 8 months, affect my return/exchange?