01-04-2013 10:30 AM
30 12
tools
  1. moosc's Avatar
    Where do I go to start the return procedure? Mine refuses to boot. Just the screen lights up.

    Sent from my Galaxy Nexus using Xparent Cyan Tapatalk 2
    11-15-2012 03:09 PM
  2. Devinator's Avatar
    Customer support: 1.888.678.3688.

    Sent from my DROID X2 using Android Central Forums
    11-15-2012 03:50 PM
  3. Uberrob's Avatar
    So I have several things that need to be fixed on my tablet (the vibration device is loose, screen separation at the top and something else I don't remember off the top of my head. lol Anyways I use my tablet a ton for work so I am trying to figure out a good time to send it in, but wanted to know from people who have sent theirs in how long it took. I know it is at least a few weeks, but was wondering some people actual times to get it back? Thanks!
    I sent mine in for repair in October (I had the green rear camera of death problem) and the turnaround was bizarrely fast: roughly 5 days. The Asus support tracking site was also extremely helpful, I could check on its progress every step of the way. Yay Asus.
    12-25-2012 10:20 AM
  4. Scoundrellv's Avatar
    My turn around time was 23 days. It left my hands on the 3rd of dec. reached them the 6th. and just got it back after many phone calls and no reply from support whatsoever. I had problems with both the docking station and the tablet. and sent both in. The station come back on the 21st, the tablet the 26th. without going into great detail let's just say customer service was horrible.
    12-27-2012 04:12 AM
  5. Treknologist's Avatar
    My turn around time was 23 days. It left my hands on the 3rd of dec. reached them the 6th. and just got it back after many phone calls and no reply from support whatsoever. I had problems with both the docking station and the tablet. and sent both in. The station come back on the 21st, the tablet the 26th. without going into great detail let's just say customer service was horrible.
    That was an awfully long time. I wonder why it took them so long to get your Prime back to you. And it sucks about the poor customer service. I hope your issues were properly addressed so you don't have to send it in again any time soon.
    01-04-2013 10:30 AM
30 12

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