Those who have RMA'd?

**jordo487** · 10-15-2012, 09:58 AM

So I have several things that need to be fixed on my tablet (the vibration device is loose, screen separation at the top and something else I don't remember off the top of my head. lol Anyways I use my tablet a ton for work so I am trying to figure out a good time to send it in, but wanted to know from people who have sent theirs in how long it took. I know it is at least a few weeks, but was wondering some people actual times to get it back? Thanks!

**Va1ha11a** · 10-15-2012, 01:21 PM

I would say send it in during Christmas, but if you can't wait that long than thanksgiving.

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**frsimpson** · 10-15-2012, 05:03 PM

Hell im still awaiting my rma number.

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**jordo487** · 10-16-2012, 08:40 AM

How long have you been waiting for?

**Devinator** · 10-16-2012, 08:51 AM

Originally Posted by jordo487

the vibration device is loose!

When I got my Prime back from having work done in the past, I noticed this was occurring. The vibration has a very slight rattle now. Initially it annoyed me, but, the only time I hear a vibration is when I turn the Prime on. After a week, I decided it wasn't worth it to send it back and deal with an RMA. Not sure if you frequently use vibration though.

Originally Posted by jordo487

but wanted to know from people who have sent theirs in how long it took.

When I sent my Prime back it was rather quick. Probably about 10 days round trip if, I had to guess.

**jordo487** · 10-17-2012, 08:35 AM

Originally Posted by Devinator

When I got my Prime back from having work done in the past, I noticed this was occurring. The vibration has a very slight rattle now. Initially it annoyed me, but, the only time I hear a vibration is when I turn the Prime on. After a week, I decided it wasn't worth it to send it back and deal with an RMA. Not sure if you frequently use vibration though.

When I sent my Prime back it was rather quick. Probably about 10 days round trip if, I had to guess.

The biggest times I notice the vibration is when turning on and off as you mentioned, though I do have it set to vibrate with emails also and that is when I more start taking note. Maybe I will disable that and see if the sound is enough to get my attention still.

Round trip of 10 days I would say is not bad at all. I know I have no major issues and everything is working and why I have been hesitant. In January I will hit a year of having it though so I was just trying to decide if it was worth sending in and getting fixed up to have the best working (hopefully) tablet before I am not under warranty anymore.

Thanks for the response!

**Devinator** · 10-17-2012, 08:47 AM

Originally Posted by jordo487

In January I will hit a year of having it though so I was just trying to decide if it was worth sending in and getting fixed up to have the best working (hopefully) tablet before I am not under warranty anymore.

Yea, I understand. Maybe you should wait until the middle of December in case anything else goes wrong. If it does, you can send it in to get everything fixed all at once. And, if nothing else goes wrong, you will have had two more months to decide if it's worth it or not.

**hmackenz** · 10-17-2012, 07:29 PM

I think it took me about 2 weeks from the day I sent it out to the day I got it back. Not terrible.

**TrekMD** · 10-25-2012, 08:43 AM

I just sent mine out yesterday for the WiFi solution they have now. I was told the turnaround should be 14 days.

**frsimpson** · 11-14-2012, 04:18 PM

I sent in my tf201 for a camera repair. It was door to door a 14 day turn around.
I did a restore from my back up on the sdcard.
All is well.

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**jackmei2** · 11-15-2012, 10:09 AM

I sent mine in twice, the first time it took over a month, but that was because I was going back and forth with the rep and she would take at least a day to respond to any emails. the second time I sent it in I got it back the next week. pretty quick turn around considering it was 2 days each way for shipping and a weekend.

**badbrad17** · 11-15-2012, 10:54 AM

Originally Posted by Treknologist

I just sent mine out yesterday for the WiFi solution they have now. I was told the turnaround should be 14 days.

What solution do they have for wifi? I have a dead pixel blob on my screen which is annoying me. If they have a fix for the wifi this could be worth sending in. I RMA'd my TF101 and after some hassle getting my RMA number they sent be a brand new device within 10 days.

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**Devinator** · 11-15-2012, 11:17 AM

From what I've heard from Trek it was a mobo replacement and antennae lengthening, something like that. That wont fix your dead pixel unfortunately. I am in the process of getting this setup to do it for myself.

However, you should look up Asus' policy on dead pixels. I have a sneaking suspicion it'll require more than one dead pixel.

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**TrekMD** · 11-15-2012, 11:22 AM

Yes, what Devinator said.

When I contacted them they said they have a "solution" for the wifi that involves a mobo replacement that separates the wifi and BT antennas and lengthens the wifi antenna as well. The turnaround was surprisingly fast and there has been an improvement on my Prime. Is it perfect? No, but did it improve? Yes.

**Devinator** · 11-15-2012, 11:28 AM

When you set the whole thing up, did you have to tell them anything specific? The rep wouldn't tell me there was a specific problem/solution. Just said they'd assess the situation. What did the rep say to you when you set the whole thing up, and, what exactly did you tell them.

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**TrekMD** · 11-15-2012, 12:05 PM

Originally Posted by Devinator

When you set the whole thing up, did you have to tell them anything specific? The rep wouldn't tell me there was a specific problem/solution. Just said they'd assess the situation. What did the rep say to you when you set the whole thing up, and, what exactly did you tell them.

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I never called. I contacted Gary, the rep ASUS has on XDA, and he put me in touch with someone who helped me. This person sent me a brief explanation and assisted me in sending my Prime for service. I told them I was having wifi issues and that it was getting tiresome and that I wanted some kind of fix for it or a replacement of my tablet (I even told them I'd pay a difference for a TF700!).

**Devinator** · 11-15-2012, 12:21 PM

Did they give you contact info when they called? Curious if I could directly contact that person.

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**TrekMD** · 11-15-2012, 12:45 PM

Originally Posted by Devinator

Did they give you contact info when they called? Curious if I could directly contact that person.

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We did it all by email. My suggestion would be to contact Gary directly. His email is: . He's made his contact info available for this sort of stuff. The person Gary pointed me to was Tien Phan.

**Devinator** · 11-15-2012, 12:53 PM

Yea, that'll work, I'll shoot him an email and see what he has to say. I'd rather get a dialogue going with someone before I send it in and have to be sad for two weeks, lol.

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**TrekMD** · 11-15-2012, 01:25 PM

Originally Posted by Devinator

Yea, that'll work, I'll shoot him an email and see what he has to say. I'd rather get a dialogue going with someone before I send it in and have to be sad for two weeks, lol.

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I understand. I think the reason I got an explanation is that I told them I wouldn't send it in unless they gave an idea of what they would do to it.

**Devinator** · 11-15-2012, 01:25 PM

That's where I'm at now. He said he would assess the situation. I wasn't super comfortable with that. I want them to come clean and just issue a recall, lol.

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**TrekMD** · 11-15-2012, 01:33 PM

Originally Posted by Devinator

That's where I'm at now. He said he would assess the situation. I wasn't super comfortable with that. I want them to come clean and just issue a recall, lol.

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I certainly understand. There are still rumors on XDA about some other solution they plan to offer. I still say they need to do an upgrade plan to the 700 or something of the sort. LOL

**Devinator** · 11-15-2012, 01:40 PM

Well, I will contact him when I have some time and see what he has to say. I'm not going to rush into this because I don't want to be without my Prime for two weeks, lol.

While an upgrade would be cool, I would just be happy if what I purchased was working as intended.

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**TrekMD** · 11-15-2012, 01:58 PM

Originally Posted by Devinator

Well, I will contact him when I have some time and see what he has to say. I'm not going to rush into this because I don't want to be without my Prime for two weeks, lol.

While an upgrade would be cool, I would just be happy if what I purchased was working as intended.

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I know exactly what you mean!