Okay, just talked to them. They wouldn't give me any clear answers on if it was a known issue, just that they would assess the issue and perform necessary maintenance. I have to get my serial number though, didn't have it on me, and call back. They said they were going to pay for free one way shipping, which, I had not had to do in the past. They said that might go away when I call back with my serial number, if it doesn't, I will speak to a supervisor and make sure it can be done for free, lol. I figured I'd get them to fix my camera while I'm at it. When I get all this done I'll do a writeup and post it in the subforum.
Good luck. I hope it works out. What is wrong with your camera?