My tf201 story so far

**Shotine** · 02-05-2013, 02:15 PM

I bought my through amazon just about a year ago loved it from day one and rooted it from day one. I finally got tired of not getting software updates so i did what i have done on many phones and unlocked the bootloader then put cm10 on it. Long story short i fragmented the bootloader after 4 hours on chat with asus to get someone and 247.67+ shipping i sent it off. It took me many many calls and emails before anyone there could tell me why they had to replace hardware to fix a softare issue and the closest thing i could get to a viable responce was it was easier to replace hardware then fash the software. A month later i get my tf201 back and without my premission they relocked my boot loader took away my root access and then upgraded my os to 4.1.1 which at the moment is not rootable. I even tried using their unlock tool to put a rooted rom on it and it errored out everytime. So back on the phone i go after 4 phone calls into support and much time spent on the phone they are having me send it into them again to downgrade the software so i can root it again.

**jackmei2** · 02-13-2013, 03:18 PM

I had a similar experience. I put CM10 on it and at some point it soft bricked my prime, but the data port on the prime stopped working. so I couldn't recover my prime. sent it in and had it repaired for the same amount as you did since it was a board replacement. but they relocked my bootloader and reinstated my warranty. I ended up sending it in again since my hdmi port was not working after the board replacement. ended up paying shipping costs both times. kinda ridic. I haven't tried unlocking my bootloader again, but now that my warranty is up I might try it again. not happy with my TFP at all...

**Shotine** · 02-19-2013, 02:06 PM

Finally they get back to me on it and are wanting to charge me for any work on it after i was told by a manager with asus that it would be done free of charge. As of yet i am working on moving this issue up the chain yet again to get them to roll back my os to a rootable version with out charging me. i am really really really starting to hate anything with the name ASUS on it.

**Shotine** · 03-11-2013, 06:31 PM

Now two months later they say they cannot downgrade the os and are going to send back my tablet because they cant do anything for me. Moral of the story is never buy ASUS their products are solid but their customer service is the worst i have ever experienced. From what i have gotten their techs are worthless and have no clue how to work on their own products.

**Shotine** · 03-21-2013, 01:46 PM

Now after more time spent on the phone and emails and chat they finally agreeded to replace the motherboard (again) then next day ship it back to me free of charge to see if i can now use the asus bootloader unlock tool and get my root back, SIGH!!!!

**Shotine** · 03-27-2013, 12:53 PM

Got my tf201 back today (again) used asus's bootloader unlock tool and BIG SURPRISE it didnt work (again) emailed asus and told them that it was having the same issue that it had when i sent it in the last time and they wanted to know if i was using the correct bootloader unlock.... WTF its on their web sight and i downloaded it from there how much more current can you get. SIGH!!!! well sent them a screen shot i hope against hope that one day i will have my tf201 back to being rooted and unlocked but that day is not today

**Shotine** · 04-01-2013, 03:37 PM

Well in the long run it worked out, after fighting with them for three months i finally got the bootloader unlocked (they said their system was "down") My guess is they didnt process the equipment change correctly. But long story short my tab is unlocked and rooted again

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**frellingfrakker** · 04-04-2013, 02:33 PM

With all the time and money you spent you could have just bought a Nexus 10 and been done with it

I too have a Prime and other than the poor but usable wifi reception I love it.

**Shotine** · 04-05-2013, 02:09 PM

Yes and no on the nexus 10, granted its the same processor but, i have the 64gb prime, the prime has upgradable memory, a better camera a bigger screen and i have the keyboard for the prime. Hence why i fought so hard to get my device back to where i needed it.

**Shotine** · 05-02-2013, 04:46 PM

Now after all of this i find out they put the wrong memory in my tab when i first ordered it, i bought a 64gb now it is a 32

**Shotine** · 05-08-2013, 12:23 PM

After more emails, and spending over three hours on the phone (got hung up on once), they will not offer me anything to cover my time, frustration and gas spent to get this fixed. All they will do is fix the problem they created for free.... o thats nice of them. Please do yourself a favor and stay far far away from anything that says asus i know i will.