1. OperationA7X's Avatar
    Hey all, listen, quick question since I'm boned basically.

    Due to unforseen events, my precious tablet has been cracked, just take a look here: Click image for larger version. 

Name:	uploadfromtaptalk1370259253206.jpg 
Views:	107 
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ID:	70331

    Now, I wanted to contact ASUS and ask them if they would repair it under warranty, which it still is, along with 2 years extended warranty from Office Depot. However, upon closer inspection, I found this inside my tablet. What you're about to see is the backing of the tablet. Click image for larger version. 

Name:	uploadfromtaptalk1370259392256.jpg 
Views:	107 
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ID:	70332


    It's funny, because I'm not the first customer to report finding foreign fingerprints inside of this tablet, just head over to XDA and look for yourself and see. I also noticed a black mark, what can that be? I really don't know, it's also on the tablet itself too: Click image for larger version. 

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ID:	70333

    And then my tablet flipped me off: that medal plate in the previous image had a special sticker on it that I'm guessing came apart when the accident happened. It was one of those "removing this sticker voids your warranty" stickers.

    So tell me guys and girls, am I boned? Will I be wasting my time trying to contact ASUS for a repair? Should I just use my extended warranty or what?

    I miss this damn tablet, no matter how bad of a lag the launcher had.

    Sent from my HTC Vivid BoRKed using Android Central Forums
    06-03-2013 07:41 AM
  2. Downtown Taco's Avatar
    Hey all, listen, quick question since I'm boned basically.

    Due to unforseen events, my precious tablet has been cracked, just take a look here: Click image for larger version. 

Name:	uploadfromtaptalk1370259253206.jpg 
Views:	107 
Size:	27.3 KB 
ID:	70331

    Now, I wanted to contact ASUS and ask them if they would repair it under warranty, which it still is, along with 2 years extended warranty from Office Depot. However, upon closer inspection, I found this inside my tablet. What you're about to see is the backing of the tablet. Click image for larger version. 

Name:	uploadfromtaptalk1370259392256.jpg 
Views:	107 
Size:	26.7 KB 
ID:	70332


    It's funny, because I'm not the first customer to report finding foreign fingerprints inside of this tablet, just head over to XDA and look for yourself and see. I also noticed a black mark, what can that be? I really don't know, it's also on the tablet itself too: Click image for larger version. 

Name:	uploadfromtaptalk1370259542470.jpg 
Views:	107 
Size:	44.9 KB 
ID:	70333

    And then my tablet flipped me off: that medal plate in the previous image had a special sticker on it that I'm guessing came apart when the accident happened. It was one of those "removing this sticker voids your warranty" stickers.

    So tell me guys and girls, am I boned? Will I be wasting my time trying to contact ASUS for a repair? Should I just use my extended warranty or what?

    I miss this damn tablet, no matter how bad of a lag the launcher had.

    Sent from my HTC Vivid BoRKed using Android Central Forums
    I would try milking that extended warranty.

    "Unforseen events" meaning...?

    Sent from my Galaxy Nexus using Tapatalk 2
    06-03-2013 03:32 PM
  3. Jennifer Stough's Avatar
    ...how does a sticker come off during an "accident?"

    "Differences of habit and language are nothing at all if our aims are identical and our hearts are open. -courtesy of Albus Dumbledore, via my droid DNA.
    06-03-2013 03:38 PM
  4. OperationA7X's Avatar
    Your guess is as good as mine, guessing impact, it did make contact with a street from a height of about 5 feet, so you tell me. Turns out the mighty dock won't protect all.

    Sent from my HTC Vivid BoRKed using Android Central Forums
    06-03-2013 04:18 PM
  5. Jennifer Stough's Avatar
    Your guess is as good as mine, guessing impact, it did make contact with a street from a height of about 5 feet, so you tell me. Turns out the mighty dock won't protect all.

    Sent from my HTC Vivid BoRKed using Android Central Forums
    Yikes. Did you find the sticker inside of the device upon breakdown?

    "Differences of habit and language are nothing at all if our aims are identical and our hearts are open. -courtesy of Albus Dumbledore, via my droid DNA.
    06-03-2013 04:20 PM
  6. OperationA7X's Avatar
    Yikes. Did you find the sticker inside of the device upon breakdown?

    "Differences of habit and language are nothing at all if our aims are identical and our hearts are open. -courtesy of Albus Dumbledore, via my droid DNA.
    Yes. However, the sticker was already ripped, I didn't understand. But when I thought it through, it seems the most logical event that caused the uneven sticker to rip was the impact.

    Sent from my HTC Vivid BoRKed using Android Central Forums
    06-03-2013 06:03 PM
  7. asus_usa's Avatar
    I would use that warranty from Office Depot. I'm sorry to see the tablet like that. Your second image is a picture of the back plate. A drop could jar the metal plate from the cover and possibly rip the sticker. It's impossible to know now, but it's also a moot point. The factory warranty wouldn't have repaired the damage under warranty terms. We don't cover physical damage. We could do a paid repair, but it will be cheaper for you to go through with your purchased extended warranty.
    06-04-2013 07:43 PM
  8. B. Diddy's Avatar
    Hey, cool, are you officially from ASUS USA? We'd love to have you more involved in these discussions.
    06-04-2013 07:48 PM
  9. asus_usa's Avatar
    Hey, cool, are you officially from ASUS USA? We'd love to have you more involved in these discussions.
    Yep, I work over here at our US corporate offices. When I can, I do browse around and try to contribute to conversations or answer any questions that haven't been answered already.
    06-04-2013 08:25 PM
  10. OperationA7X's Avatar
    Looks like I must track down the warranty then. Thanks.

    Sent from my HTC Vivid BoRKed using Android Central Forums
    06-05-2013 01:20 AM

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