My wife has an issue

[whiteshadow001]

Hey guys,

My wife is having an issue with her priv and I was wondering if anyone had run into this issue. Her storage is 100% full, or so the phone says, but when we look at the pictures on the device they don't add up to the storage the phone displays. I tried adding a Samsung micro SD card and the phone said it was corrupted when the thing was brand new. It's logged her out of everything and apps won't open.

Usually I'm pretty savvy with android, but this issue has stumped me to no end. Anyone have a solution or run into this before?

 

[B. Diddy]

Can you show a screenshot of the Settings>Storage menu?

Does the card work on other devices normally? Brand new cards can still be defective (or even counterfeit).

 

[whiteshadow001]

Can you show a screenshot of the Settings>Storage menu?

Does the card work on other devices normally? Brand new cards can still be defective (or even counterfeit).

Tried the card on my Motorola Z Force and it's corrupted. Bought the card from Best buy so I'll take it back. Can't access the settings without a forceclose