View Poll Results: Has your international order from MOGA arrived on time?
- 1. You may not vote on this poll
- 3 Posts
MOGA Anywhere- INTERNATIONAL SHIPPING PROBLEMS
I have decided to start this thread as I am extremely frustrated with customer service provided by MOGA.
On 17/11/13 I have ordered two of their brand new POWER series controllers with Priority International Shipping to Poland. Over 2 weeks have passed and there is still no sight of the controllers. Below is a screenshot from their website which clearly states 5-9 day priority shipping:
I have decided to email the company's support team and I received the following e-mail:
Thanks for your e-mail. We have looked into your order (#1237025) which shows that it shipped out via FIMS Priority shipping on November 13th. This option has no tracking information available. We have found that there has been some delay on the local postal authority end in some cases for these orders. What originally should have arrived in 5-9 business days can sometimes take up to 4 weeks for some international shipments. If you have not received your package by December 18th, please first follow up with your local postal authority. If they are unable to find your package, please let us know. We apologize for any inconvenience this may cause.
MOGA Customer Service"
So basically my almost 150$ MOGA order has been shipped internationally with completely no tracking and what was supposed to be just 5-9 day delivery is gonna take over 1month. On top of that Dan from customer service is somehow reassuring me that my order has shipped on 13/11/13, 4 days before I actually ordered the devices.I have looked on MOGA's facebook page and it looks like I am not an isolated case. There are hundreds of customers who were treated in exactly the same manner.
Note to future buyers: " BE CAUTIOUS when ordering from this company and do bare in mind that you might have to wait for over 1 month to receive your order".
After a long conversation over the phone with a customer service representative I received a refund for shipping. That's all they would provide for 3 extra weeks of waiting. Of course the same information can still be found on their website.
- By ph0b0s123 in forum Samsung Galaxy Note 3Replies: 19Last Post: 02-23-2014, 02:43 AM
- By Lilliana Magary in forum Samsung Galaxy Note 8.0Replies: 1Last Post: 12-06-2013, 12:10 PM
- By Meghan Clemente in forum HTC One VReplies: 1Last Post: 12-03-2013, 05:48 AM
- By nickthorley in forum Samsung Galaxy Tab 2 10.1Replies: 1Last Post: 12-02-2013, 11:33 AM
- By meritonchutra in forum Samsung Galaxy S4Replies: 0Last Post: 12-02-2013, 01:51 AM