Netflix audio issue

**GTS21** · 09-09-2011, 10:34 AM

Just picked up my Bionic yesterday, and noticing a strange audio issue with Netflix. A ticking/clicking sound on all Netflix streaming. I checked other audio (Pandora, YouTube), and no issue.

Anyone else having this problem?

I spoke with Netflix, they suggested a re-install and re-boot. Tried it, no luck. They then suggested I talk to Motorola. They claimed it was a Netflix issue.

A couple google searches seem to indicate this has been an issue for some other Motorola users. Also a couple mentions of the problem on the ratings section of the Netflix app in the market.

Thanks for any help. Eric

**KTamez** · 09-09-2011, 10:56 AM

Kind of an off topic question, but have you tried streaming netflix thru HDMI yet?

**GTS21** · 09-09-2011, 10:59 AM

I haven't tried that yet

**xcalibur1011** · 09-09-2011, 11:22 AM

Originally Posted by GTS21

Just picked up my Bionic yesterday, and noticing a strange audio issue with Netflix. A ticking/clicking sound on all Netflix streaming. I checked other audio (Pandora, YouTube), and no issue.

Anyone else having this problem?

I spoke with Netflix, they suggested a re-install and re-boot. Tried it, no luck. They then suggested I talk to Motorola. They claimed it was a Netflix issue.

A couple google searches seem to indicate this has been an issue for some other Motorola users. Also a couple mentions of the problem on the ratings section of the Netflix app in the market.

Thanks for any help. Eric

yeah I have the same problem also smh

**916ninja** · 09-09-2011, 11:33 AM

Confirmed. Same issue here.

Sent from my DROID BIONIC using Tapatalk

**alcor34** · 09-09-2011, 11:39 AM

Originally Posted by GTS21

Just picked up my Bionic yesterday, and noticing a strange audio issue with Netflix. A ticking/clicking sound on all Netflix streaming. I checked other audio (Pandora, YouTube), and no issue.

Anyone else having this problem?

I spoke with Netflix, they suggested a re-install and re-boot. Tried it, no luck. They then suggested I talk to Motorola. They claimed it was a Netflix issue.

A couple google searches seem to indicate this has been an issue for some other Motorola users. Also a couple mentions of the problem on the ratings section of the Netflix app in the market.

Thanks for any help. Eric

yep, gets loud, especially when there is music in the scene.

**Maserati86** · 09-09-2011, 12:51 PM

Also having the same issue.

**1812dave** · 09-09-2011, 12:53 PM

My netflix issue is that I can't flip the image around so that I can plug in the charging cable from the top--the image doesn't rotate like it will with other apps. anyone else notice this behavior?

**debonu** · 09-09-2011, 12:54 PM

Are you using headphones or audio out while hearing this or is it through the speaker? I saw another thread on XDA about the noise coming through on anything connected to the audio out.

I personally did not notice the noise while streaming yesterday but I also was looking at the video more than listening to what I was watching...

-D

**GTS21** · 09-09-2011, 12:56 PM

I've noticed this when listening through the speaker, haven't tried to duplicate with headphones yet, but i'll try this evening.

Sounds like quite a few of us are having this issue.

Edit to add: some of the Droid 3s have the same issue:

Netflix audio... Clicking?

**mjforte** · 09-09-2011, 02:03 PM

Just tested this and noticed the same thing on my Bionic

**scribble2010** · 09-09-2011, 02:29 PM

Same exact problem here. I thought it was the external speaker at first, but it is just Netflix and is the same with headphones too.

**puckettg** · 09-09-2011, 02:37 PM

Yes I am also getting the clicking sound very annoying.

**GTS21** · 09-09-2011, 02:38 PM

I just spoke with Netflix again, and FWIW, they seem to be listening and taking the problem seriously. The guy told me that it's an issue on their end, and they're working on a fix. Fingers crossed he wasn't just blowing smoke!

**ChevyNovaLN** · 09-09-2011, 03:24 PM

Originally Posted by GTS21

I just spoke with Netflix again, and FWIW, they seem to be listening and taking the problem seriously. The guy told me that it's an issue on their end, and they're working on a fix. Fingers crossed he wasn't just blowing smoke!

Well, I just installed Netflix yesterday when I got my Bionic, from the Market. I noticed the 'noise' when testing Netflix yesterday. Now, today while I was at lunch I had an update show up for Netflix so I updated it. I'll be testing shortly. Maybe they 'fixed the glitch'.

UPDATE: Did not fix the issue. And, yanno, I hear the 'clicking/popping' noise (was watching the new Star Trek movie right as they're heading to the space station right after the distress signal from Vulcan when 'Bones' asks Jim to look out the window) and its really obvious. But, I also notice a slight stuttering about every 3 seconds or so... VERY minor, but its there. I'm on WiFi at my house and I have zero issues with Netflix on my Laptop (same wireless), Desktop (HDMI to the TV), PS3 Slim, or either of the 2 Blu-Ray players we have which are both using the same WiFi connection. I'm the only one home, connection to Internet is not the issue as Speedtest and various other things can prove my speed is good. So, not sure if this is software or hardware, but it stinks. I thought maybe it was something odd with the phone going via HDMI into my Onkyo Receiver so I opted to plug it into my 60" Plasma directly (only 720P, not a 1080 tv) and also a 1080p 37" Toshiba LCD TV using 2 different cables. (10 foot MicroHDMI to HDMI and the other one is a 6" converter with MicroHDMI on one end and a female HDMI port in which I use a 10' normal HDMI cable). Definately not my hardware and is unique to the phone itself.

**GTS21** · 09-09-2011, 03:44 PM

My Netflix just updated an hour or so ago, unfortunately the problem persists.

**GTS21** · 09-09-2011, 04:20 PM

Issue mentioned on other forums (mods please delete if it's not appropriate to link to other forums):

**tbssawd07** · 09-09-2011, 05:36 PM

Same here.

**ChevyNovaLN** · 09-09-2011, 07:00 PM

Originally Posted by tbssawd07

Same here.

I just spoke with Netflix Customer Support and he said they haven't received too many calls but had definately heard about it. He was glad I called in so he could get more detail from me and everything I have noticed and tried. At this point, they're not certain, but its likely something wrong with the stream used with Bionics as the way he explained it different devices have different stream 'types' and there may just be something not quite right with it for the Bionic. He was forwarding my information to the techs as we were talking. He also asked me if I rooted my NookColor. haha.. guess they can see that

He asked because he has one and wanted to know if it was easy, so i 'informed' him how freaking easy it is.

So, now we wait for Netflix to 'fix the glitch'.

**andrewh** · 09-09-2011, 07:21 PM

Originally Posted by ChevyNovaLN

I just spoke with Netflix Customer Support and he said they haven't received too many calls but had definately heard about it. He was glad I called in so he could get more detail from me and everything I have noticed and tried. At this point, they're not certain, but its likely something wrong with the stream used with Bionics as the way he explained it different devices have different stream 'types' and there may just be something not quite right with it for the Bionic. He was forwarding my information to the techs as we were talking. He also asked me if I rooted my NookColor. haha.. guess they can see that

He asked because he has one and wanted to know if it was easy, so i 'informed' him how freaking easy it is.

So, now we wait for Netflix to 'fix the glitch'.

I've got the same problem here as well. I also called Netflix customer support, to at least report it, and was told pretty much the same thing - "We are working hard internally and with the carrier to resolve the issue".