Day 3 Stuck red Pixel

**Archerdude** · 09-11-2011, 05:56 PM

I have one stuck pixel on the screen. I have never seen a phone with a stuck pixel before. Of course its red so it shows up real good. Does anyone know what the exchage policy is for stuck pixels?

**sux2bu** · 09-11-2011, 06:09 PM

The policy is you take it in and they give you another.

**ChevyNovaLN** · 09-11-2011, 06:53 PM

Originally Posted by sux2bu

The policy is you take it in and they give you another.

Is it it's truly that policy? I know with lcd monitors, they actually believe that there is a percentage of bad pixels that justifies replacement. So let's say you get a brand new laptop and you have 1 bad pixel on it, they will not replace it. This is at least the way it was 4 years ago.

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**KillerG** · 09-11-2011, 06:55 PM

Originally Posted by ChevyNovaLN

Is it it's truly that policy? I know with lcd monitors, they actually believe that there is a percentage of bad pixels that justifies replacement. So let's say you get a brand new laptop and you have 1 bad pixel on it, they will not replace it. This is at least the way it was 4 years ago.

Sent from my DROID BIONIC using Tapatalk

If you say your model is defective, they should replace it, that's the policy. Make up something else if they won't take it. "The phone is randomely rebooting all the time too." That'll work just fine.

**ChevyNovaLN** · 09-11-2011, 07:11 PM

Originally Posted by KillerG

If you say your model is defective, they should replace it, that's the policy. Make up something else if they won't take it. "The phone is randomely rebooting all the time too." That'll work just fine.

Believe me, I completely agree with you. I just know in the past with laptops and such that they would not accept it as a faulty device and you would potentially have to cover restocking fees if you decided to return it due to a non failure

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**Archerdude** · 09-11-2011, 08:27 PM

I guess i should take it in and ask.

**dmcman73** · 09-11-2011, 09:53 PM

If you are within your 14 day period then just walk in and tell them you are not happy with the phone because of the stuck pixel, they will exchange with a brand new one. Out of 14 days then you'll need to deal with service.

**Jet300** · 09-11-2011, 10:27 PM

Wife's first Droid 3 had a stuck pixel and then a flickering row of pixels. They exchanged it on the spot. No questions asked.

**sux2bu** · 09-12-2011, 12:00 AM

Originally Posted by ChevyNovaLN

Is it it's truly that policy? I know with lcd monitors, they actually believe that there is a percentage of bad pixels that justifies replacement. So let's say you get a brand new laptop and you have 1 bad pixel on it, they will not replace it. This is at least the way it was 4 years ago.

Sent from my DROID BIONIC using Tapatalk

I literally would get a new phone almost every 3 months with my OG Droid and my Droid X. Any little thing went wrong with my phone and I took it in for service. I know I had a phone, maybe even two, replaced for a dead pixel. They looked at it and said "We'll overnight you a replacement.".

I'm all about customer service and my Verizon store takes very good care of me.

Also, on a side note, I did return a brand new Toshiba laptop once because of a dead pixel. Best Buy just powered it on to check it and handed me anothe one, no questions asked.

**rgarling** · 09-12-2011, 10:35 AM

Originally Posted by ChevyNovaLN

Is it it's truly that policy? I know with lcd monitors, they actually believe that there is a percentage of bad pixels that justifies replacement. So let's say you get a brand new laptop and you have 1 bad pixel on it, they will not replace it. This is at least the way it was 4 years ago.

Sent from my DROID BIONIC using Tapatalk

As long as you have done a factory data reset and it's hasn't taken care of the issue, policy is it will be considered DOA. My X did that and they gave me my one exchange as DOA. No issues. Just had to call tech first, tell them the issue and have tech note the account and they'll send out another handset.