Exchanging Bionic

**trainplane3** · 09-13-2011, 10:56 PM

Is there any fee I need to pay if I want a new one? I'm having 3g/4g drops and the screen off and won't power back on without battery pull problem. Thanks!

**shadowsjc** · 09-13-2011, 10:58 PM

where did you get it from? Verizon has a 14 day policy where you can exchange your phone for a new one (of the same type). After 14 days, if there is something wrong with it and you exchange it, you get a refurbished phone in exchange.

**trainplane3** · 09-13-2011, 11:00 PM

I got it from a Corporate store. Thats what I thought! Thanks!

**CobbFC09** · 09-13-2011, 11:01 PM

Is it the same for non-corporate stores?

**Ewing33855** · 09-14-2011, 12:08 AM

Originally Posted by Cobb

Is it the same for non-corporate stores?

It depends

Sent from my DROID BIONIC using Tapatalk

**originalcopy** · 09-14-2011, 12:28 AM

I think Costco has a 90-day exchange/return policy and in my experience are awesome when it comes to any problems with merchandise that I have purchased. I haven't purchased a cell phone from them though.

**trainplane3** · 09-14-2011, 01:14 PM

Ok what do I do now? They refused to replace it!

**Aioka** · 09-14-2011, 01:31 PM

What was thier reason for refusal?

You could also try another store in your area or call into VZW.

**58Gemni** · 09-14-2011, 01:34 PM

Originally Posted by originalcopy

I think Costco has a 90-day exchange/return policy and in my experience are awesome when it comes to any problems with merchandise that I have purchased. I haven't purchased a cell phone from them though.

I believe Costco has the 90 day exchange policy but still only a 14 day for refund. That is what I was told when I picked mine up.

**trainplane3** · 09-14-2011, 01:39 PM

They said there was a patch that will fix it and that the new one will do it too

**Cvballa3g0** · 09-14-2011, 01:42 PM

I'm going to Verizon today also. I have the extended battery on mine and my older brother does too. My phone has been on for 5 hours with minimal usage with 3g on and i'm at 66 percent. He's at 10 hours with 4g on, blu-tooth, gps, and played golf with an app that tracks his distance, and it used 30% of the battery. and he just hit 62% battery. It's either my phone or battery.

**trainplane3** · 09-14-2011, 01:45 PM

I told them it was hardware too and they just said the same thing! "It will be fixed in a software update"

**evilkefz** · 09-14-2011, 01:54 PM

Everyone having Radio issues with the BIONIC might want to read this and hell maybe even print it out and head to your local store, if one store says no, go to a different store..

**trainplane3** · 09-14-2011, 01:56 PM

I just need to be sure it is hardware before I go full nerd in a VZW store. Once I go full nerd, it gets ugly hahahah

**evilkefz** · 09-14-2011, 02:31 PM

no need to go get ugly with them, just go to a different store, let them know u just got thep hone its having issues, its on the web as a known issue and that it needs to be replaced..

**trainplane3** · 09-14-2011, 02:34 PM

The thing is this store is never helpful but its the only one that's close. I've had friends go into this store and always end up having trouble. I'm always friendly and they ALWAYS act like they never want to deal with me. I hate getting ugly but this store always needs it to get anything done.

**dcgore** · 09-14-2011, 02:41 PM

You can always return it and pay the $35 restocking fee or exchange it for the same and pay the fee if they refuse. Android owners are known for being super anal so VZ just stopped saying yes.

**evilkefz** · 09-14-2011, 02:41 PM

let me give you the executive customer complaints number and you can call them and they can call the store and tell the store to help you out, hold on

**trainplane3** · 09-14-2011, 02:46 PM

Originally Posted by dcgore

You can always return it and pay the $35 restocking fee or exchange it for the same and pay the fee if they refuse. Android owners are known for being super anal so VZ just stopped saying yes.

All I'm trying to do is get a new phone and since I'm within my 14 days to do so, I thought it would be simple.

**evilkefz** · 09-14-2011, 02:47 PM

Verizon
845-365-7700, 908-306-6750, 910-794-6200

Danielle Bertram
412-266-7750

but usually if you ask for a manager or your print out that article where it shows that people are having the same issue and thats a hardware issue, they should just swap it out with no problems, because you have proof

**nitricacid#ac** · 09-14-2011, 02:58 PM

the easiest way to get a new fone under 14 days is go to tech support at store and state problem so its in there system and than go the next day with the same problem.

**trainplane3** · 09-14-2011, 03:41 PM

Oh well, I'm heading back there with the article. I'll let you know what happens.

**LNJKD** · 09-14-2011, 03:42 PM

I exchanged my bionic the day after i bought it because i found a chip in the metal ring around the screen. I had a case on it tjen took it off cuz i didn't like it. They didn't have any in stock but said they were getting a shipment that afternoon. They called me when it came in and u stopped by afterwork to exchange it and return the case. No fee for the exchange. This was at a corporate store.

**Cvballa3g0** · 09-14-2011, 06:29 PM

Originally Posted by Cvballa3g0

I'm going to Verizon today also. I have the extended battery on mine and my older brother does too. My phone has been on for 5 hours with minimal usage with 3g on and i'm at 66 percent. He's at 10 hours with 4g on, blu-tooth, gps, and played golf with an app that tracks his distance, and it used 30% of the battery. and he just hit 62% battery. It's either my phone or battery.

I went to verizon. I feel so bad for them, because they blame my battery drainage for my synced accounts. I have them to refresh every hour... But I left Verizon. I don't want to deal with them. So my brother and I switched batteries to see if it was the battery or phone. And when we switched batteries from phones, mine was at 46 originally then when he put it in his phone it showed up at 14 %. His battery was at 43% and on my phone it showed 24%.. weird.

**trainplane3** · 09-14-2011, 06:42 PM

Well 1 1/2 hours later, I got a new phone! It was the same guy as before so I approached him and said "Lets try this again" and immediately pulled out the Droid-Life article. I told him this was basically what was happening plus the screen off issue. He ran around showing other employees the article then decided to call tech support. He let me talk to the tech which told me to fix the 3g/4g issue by doing airplane mode which I told him did not work. Then he said to wait on a update which I then mentioned the screen off issue and he seemed surprised to hear about that. I was put on hold for 15mins he came back and mentioned the airplane mode fix and I said that its fine and dandy but it doesn't help the screen off issue. THEN he realized that I was within my 14 day period to get a new phone and was wondering why the store gave me a hard time and wanted me to talk to him. He said they have to make note of the problems then give me a new phone, no questions asked. Atleast there was a happy ending!