Update Won't Be Ready for Another 30-60 Days

[CobbFC09]

 

[jding88]

With that being said i guess it's safe to say a january launch for ics is out of the question

 

[SamuriHL]

ICS?? HAHAHA. We can't even get a bug fix update....possibly even this YEAR? Not happy...that is the mood Bionic owners are in if it ends up being on the 60 day end of that spectrum....which is likely. This is not really ok.

 

[freeky1]

Moto doesn't care about the Bionic at all. They will spend their time on the Razr.

Sent from my 4G Xoom using Tapatalk.

 

[SamuriHL]

I didn't want to say that, but, it really does FEEL that way. Honestly, I'm ready for custom roms. Bring on CM7 built from source.

 

[SirGeorgeKillian]

I for one would rather they get all the bugs in one swift sweep. God only knows how much more stuff they can ^#%& up if they push a fix too quick. Think we got problems now?

 

[SamuriHL]

So, the 8 months between when they announced the phone at CES and when they released it wasn't enough time? The update is finished and is now going to be tested for 30 to 60 days. They're not adding new fixes in that time.

 

[2defmouze]

So, the 8 months between when they announced the phone at CES and when they released it wasn't enough time? The update is finished and is now going to be tested for 30 to 60 days. They're not adding new fixes in that time.

The update is not finished, to my knowledge at least.

 

[SamuriHL]

Doesn't the OP say that "we have a version in the testing stage"? That suggests the fixes are finalized and they are doing regression testing to make sure they don't blow up the verizon network.

 

[2defmouze]

Doesn't the OP say that "we have a version in the testing stage"? That suggests the fixes are finalized and they are doing regression testing to make sure they don't blow up the verizon network.

Yes but that does not mean that the version in testing is the complete version. The version I have, for example, gives you system version 5.5.893, a new kernal and new radio files. 5.6.893 is out as well which has some other minor radio upgrades, as well as 5.7.893 which I think is a small upgrade for the LTE radio... point is, a "version" in testing doesn't mean its complete yet

 

[SamuriHL]

Yes but that does not mean that the version in testing is the complete version. The version I have, for example, gives you system version 5.5.893, a new kernal and new radio files. 5.6.893 is out as well which has some other minor radio upgrades, as well as 5.7.893 which I think is a small upgrade for the LTE radio... point is, a "version" in testing doesn't mean its complete yet

I would like to point out that it has to go through 2 rounds of testing. One from Moto's side. And then from VZW's side which is significantly longer. Hence, if they are not testing a final version of this right now, we're DEFINITELY looking towards the 60 day end of this rather than the 30 day end. That is definitely, without a doubt, NOT a good thing. The idea that they're going to take the time and work out "all the issues" is ludicrous. They're never going to release an entirely bug free version. The longer it takes, the longer we have to live with a phone that DEFINITELY has problems. I've been running into issues myself that are extremely frustrating. I've lived with it because it was claimed that the fix would be out in November. I was hoping by at least mid-November. Now it's looking like the end at the earliest, and given past history, that's extremely unlikely. 3 months for the first patch to come out is a bit ridiculous IMO. If Moto is spreading itself too thin by releasing too many phones to support, well, I know what I'd do if I were in their place. But I'm not, and all we can do is wait and hope that a fix gets released this year. Those thinking that ICS will be out before March are sadly kidding themselves. I LOVE the Bionic. Please don't get me wrong. I'm just frustrated because a patch NEEDS to get released, and delaying it in the hopes that they will get ALL the issues solved is absolutely insane. It's just not realistic. As a software engineer, I can tell you that for certain.

 

[2defmouze]

I would like to point out that it has to go through 2 rounds of testing. One from Moto's side. And then from VZW's side which is significantly longer. Hence, if they are not testing a final version of this right now, we're DEFINITELY looking towards the 60 day end of this rather than the 30 day end. That is definitely, without a doubt, NOT a good thing. The idea that they're going to take the time and work out "all the issues" is ludicrous. They're never going to release an entirely bug free version. The longer it takes, the longer we have to live with a phone that DEFINITELY has problems. I've been running into issues myself that are extremely frustrating. I've lived with it because it was claimed that the fix would be out in November. I was hoping by at least mid-November. Now it's looking like the end at the earliest, and given past history, that's extremely unlikely. 3 months for the first patch to come out is a bit ridiculous IMO. If Moto is spreading itself too thin by releasing too many phones to support, well, I know what I'd do if I were in their place. But I'm not, and all we can do is wait and hope that a fix gets released this year. Those thinking that ICS will be out before March are sadly kidding themselves. I LOVE the Bionic. Please don't get me wrong. I'm just frustrated because a patch NEEDS to get released, and delaying it in the hopes that they will get ALL the issues solved is absolutely insane. It's just not realistic. As a software engineer, I can tell you that for certain.

Well, I agree that you're probably looking toward the end of that 60 day timeline. I'll just throw in there that I can always be wrong and am certainly no authority on the topic, I'm still fairly new but I've been following closely and try to be pretty confident before I make statements. Though I'm not trying to instigate a panic, and again, am no authority on the matter.

EDIT: I also never believed the Bionic would see ICS before around March earliest, but I try not to throw out speculation that I can't back up with some evidence.

 

[SamuriHL]

Well, I agree that you're probably looking toward the end of that 60 day timeline. I'll just throw in there that I can always be wrong and am certainly no authority on the topic, I'm still fairly new but I've been following closely and try to be pretty confident before I make statements. Though I'm not trying to instigate a panic, and again, am no authority on the matter.

I don't take issue with what you've said. I'm just frustrated with the situation. Moto really needs to get it together and show a willingness to support this phone. If it ends up being 60 days, meaning the end of December, and there are still major bugs... People are going to be rightfully mad. And I will be one of them. I just want our awesome phones to work right.

Sent from my Xoom using Tapatalk

 

[dhp106]

What do they test in these things? Users had the phones for a couple hours before we noticed these bugs. Why can't they find them before releasing?

Sent from my DROID BIONIC using Tapatalk

 

[SamuriHL]

EDIT: I also never believed the Bionic would see ICS before around March earliest, but I try not to throw out speculation that I can't back up with some evidence.

Understood. I just hope people aren't setting themselves up for disappointment by thinking it'll be out "quickly". If this update is any indication we're in for a significant wait.

Sent from my Xoom using Tapatalk

 

[1812dave]

What do they test in these things? Users had the phones for a couple hours before we noticed these bugs. Why can't they find them before releasing?

Sent from my DROID BIONIC using Tapatalk

You mean like when I created the thread about the whine in the headphone output, on Sept 9th, for example?

 

[pappy53]

Does anyone know Moto's tech support phone #?

 

[dixonba]

This is bad news. My bionic is pretty much unusable. I get on average 8 data drops in the span of a 5 hour period. I called vzw and all they said was that it was a known problem and to wait for the update. I kid you not, literally everytime I look at the phone it either has no data or it drops it soon after I start doing something on the phone. This is with good signal and in different physical locations.

Maybe I'll push them to replace it with the rezound but that phone will probably be littered with bugs also. New phone blues. Gotta love them.

 

[dmcman73]

Does anyone know Moto's tech support phone #?

I don't have the number with me at the moment but I will tell you this...it won't help. They actually wanted me to send my phone to them for repairs and told me that I would be without a phone for that time being, they do not send out loaners. Then they would send me the phone back after it was "repaired". I stated it's not a hardware problem and that it was a software issue. At that moment the rep became agitated and snapped at me with a "well what do you want us to do then?". Oh I don't know...maybe give me an eta when the software patch will be released?

So if you're in the mood to have your blood boil over, by all means...give them a call.

At this point I would rather a tiered patch go out. The most serious problem is the data connection loss.

EDIT: Actually, here is Motorola's support number: 800-331-6456. Good luck.

 

[dpw2atox]

IMO the problem with Motorola not releasing the update ASAP is that now every single person with any tech knowledge will use the Easy upgrade to 5.7.893 method detailed on xda and start running unsupported versions just to have a working phone.

Motorola should be ashamed of themselves for allowing a phone with this much dev time to be released with all of these issues and then to not have a timely release to fix them.