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    Wayles's Avatar

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    Default Update did not fix data issue - replacement phone on the way

    Unfortunately today's update did not fix my data problem. I have a day 1 phone and hate to go through the hassle of a replacement. Customer service couldn't confirm if I was being shipped a new device or a refurb. Has anyone else been through this? If so, what were you shipped?

    This is my first Android device, any advice on how to transfer data, apps, etc. Is it true that all apps will download automatically?

    Thanks,
    Wayles
  2. #2  

    Default Re: Update did not fix data issue - replacement phone on the way

    You will get a refurbished phone and have to install all the apps again. Nothing will be "downloaded automatically". Your purchased apps will show in the market though so you can install those. You'll have to search for any free apps you had installed.
  3. #3  
    2defmouze's Avatar

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    Default Re: Update did not fix data issue - replacement phone on the way

    Quote Originally Posted by LBTRS View Post
    You will get a refurbished phone and have to install all the apps again. Nothing will be "downloaded automatically". Your purchased apps will show in the market though so you can install those. You'll have to search for any free apps you had installed.
    ^^Not correct.

    If your google account is set to back up all your settings and apps to it, then when you log in on your new phone, assuming you leave the boxes checked to restore your settings and apps, they should re-download automatically.

    As I'm often flashing new ROMs which require a COMPLETE phone wipe, I can tell you my apps restore themselves automatically, every time. Occasionally it won't happen on first activation, but as soon as I even open the market, then everything starts downloading on its own. Free/paid apps, whatever.
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    behWayles 
  4. #4  

    Default Re: Update did not fix data issue - replacement phone on the way

    I've done a couple of resets and didn't get ANYTHING back "automatically". what a pain to redownload 50 apps! twice...
  5. #5  
    2defmouze's Avatar

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    Default Re: Update did not fix data issue - replacement phone on the way

    Make sure your phone is set to back up everything with your google account and "Keep this phone synced" or some such is enabled... because everyone I know who regularly wipes their phones has absolutely no problem watching all their apps re-download completely automatically.
  6. #6  

    Default Re: Update did not fix data issue - replacement phone on the way

    Quote Originally Posted by 2defmouze View Post
    Make sure your phone is set to back up everything with your google account and "Keep this phone synced" or some such is enabled... because everyone I know who regularly wipes their phones has absolutely no problem watching all their apps re-download completely automatically.
    I had all that stuff enabled! How long does it usually take to get the so-called automated return of apps and settings?
  7. #7  
    androidcues's Avatar

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    about as long as it takes you to quickly let the puppy out for a pee.

    Sent from my HTC Vision using Tapatalk
  8. #8  
    2defmouze's Avatar

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    Default Re: Update did not fix data issue - replacement phone on the way

    Lol yeah, as soon as I get a few clicks past the original green android guy at setup its usually started. Like i said sometimes it won't start until I open the market for the first time, but even then it literally starts by itself the second I open the market up. Not sure why it's not so for some of you guys but it has to be a setting you've missed somewhere, cuz again, for us regular phone wipers its not even something we think about lol.
  9. #9  

    Default Re: Update did not fix data issue - replacement phone on the way

    Quote Originally Posted by 2defmouze View Post
    ^^Not correct.

    If your google account is set to back up all your settings and apps to it, then when you log in on your new phone, assuming you leave the boxes checked to restore your settings and apps, they should re-download automatically.

    As I'm often flashing new ROMs which require a COMPLETE phone wipe, I can tell you my apps restore themselves automatically, every time. Occasionally it won't happen on first activation, but as soon as I even open the market, then everything starts downloading on its own. Free/paid apps, whatever.
    I've NEVER seen this happen and I've reloaded my phones (Incredible, Incredible 2, Thunderbolt, Bionic) many times. I've always had to reload them from the market. Are you sure this isn't a rooted phone feature of a feature of an app that is used on rooted phones (titanium???)?
  10. #10  
    androidcues's Avatar

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    Positive.

    Google handles its data.

    Titanium handles everything else.

    Sent from my HTC Vision using Tapatalk
  11. #11  

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    Quote Originally Posted by LBTRS View Post
    I've NEVER seen this happen and I've reloaded my phones (Incredible, Incredible 2, Thunderbolt, Bionic) many times. I've always had to reload them from the market. Are you sure this isn't a rooted phone feature of a feature of an app that is used on rooted phones (titanium???)?
    Really? Everything redownloads every time I load a new rom on the Thunderbolt. Every single time from the market. It happens right after you sign into your Google account associated with those apps.

    I have done this at least a dozen times. Are you selecting autosync when you initially log in during setup?

    Sent from my Bolt via Tapatalk.
  12. #12  

    Default Re: Update did not fix data issue - replacement phone on the way

    Quote Originally Posted by androidcues View Post
    about as long as it takes you to quickly let the puppy out for a pee.

    Sent from my HTC Vision using Tapatalk
    well, on two phones, I never got apps or settings back automatically.
  13. #13  

    Default Re: Update did not fix data issue - replacement phone on the way

    Quote Originally Posted by dave1812dave View Post
    well, on two phones, I never got apps or settings back automatically.

    maybe you don't know what you are doing?
    onthewhole likes this.
  14. #14  
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    Default Re: Update did not fix data issue - replacement phone on the way

    Quote Originally Posted by Wayles View Post
    Unfortunately today's update did not fix my data problem. I have a day 1 phone and hate to go through the hassle of a replacement. Customer service couldn't confirm if I was being shipped a new device or a refurb. Has anyone else been through this? If so, what were you shipped?

    This is my first Android device, any advice on how to transfer data, apps, etc. Is it true that all apps will download automatically?

    Thanks,
    Wayles
    When did you get your phone? I am having massive problems with mine and data after the update. I am having good reception with 4G but terrible problems when going back to 3G. I am debating about calling in as well didn't have the issue until after the update.
  15. #15  

    Default Re: Update did not fix data issue - replacement phone on the way

    Quote Originally Posted by customer44 View Post
    maybe you don't know what you are doing?
    the settings are pretty straight forward. I doubt I left out the proper options, mr. rude.
  16. #16  

    Default Re: Update did not fix data issue - replacement phone on the way

    Quote Originally Posted by dave1812dave View Post
    the settings are pretty straight forward. I doubt I left out the proper options, mr. rude.

    let me rewrite that:

    you don't know what you are doing
  17. #17  

    Default Re: Update did not fix data issue - replacement phone on the way

    Quote Originally Posted by customer44 View Post
    let me rewrite that:

    you don't know what you are doing
    so with just a couple of options, AND with several techs also involved on a couple of calls, NO ONE but you and possibly a select group of geeks, would know the secret of how to accomplish that? I doubt it seriously. and I won't take you seriously, since you haven't given me anything of value to consider as a possible cause of the problem
  18. #18  

    Default Re: Update did not fix data issue - replacement phone on the way

    I just went through my phone and can't find any setting to sync/reinstall applications when the phone is wiped. Since you're so smart, could you provide some assistance?
  19. #19  

    Default Re: Update did not fix data issue - replacement phone on the way

    How does the replacement phone compare to the Day 1 phone? VZ is sending me a new phone since the update did not solve the 3G/4G data problem on my Day 1 phone - I should get it later today.

    What is the difference between a Day 1 phone and a replacement - did they change the hardware?
  20. #20  

    Default Re: Update did not fix data issue - replacement phone on the way

    i have 2 bionics. one one it always restores on the other it never restores.
  21. #21  

    Default Re: Update did not fix data issue - replacement phone on the way

    Quote Originally Posted by dave1812dave View Post
    so with just a couple of options, AND with several techs also involved on a couple of calls, NO ONE but you and possibly a select group of geeks, would know the secret of how to accomplish that? I doubt it seriously. and I won't take you seriously, since you haven't given me anything of value to consider as a possible cause of the problem
    Just went back and re read what you wrote and you definitely have something odd happening.

    You have it backwards however, it works this way for everyone except you and a select few others. I would bet something is wonky.

    Did you select autosync when setting up your google account associated with the android market?

    Android Market supports multiple gmail accounts, are you selecting the right one and are you signed into that account on your phone AND on the market?|

    Every time I load a new rom, do a factory reset I just sign into my gmail account during initial setup, select autosync (it is there, and not very obvious) and sit tight while I wait for my apps to install. You know, make a sandwich or something. Give it a minute etc.
  22. #22  

    Default Re: Update did not fix data issue - replacement phone on the way

    Quote Originally Posted by KeithF40 View Post
    i have 2 bionics. one one it always restores on the other it never restores.
    Thats funky. :/
  23. #23  
    2defmouze's Avatar

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    Default Re: Update did not fix data issue - replacement phone on the way

    Lol at customer44.. The definition of troll. If you're not going to be helpful you have no reason to post.
  24. #24  

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    Btw did some research and it looks like its 50/50. If you open your market app before the restore begins it may stop the auto restore.

    My apps always restore themselves before I even touch the market. Just a suggestion.

    Sent from my Bolt via Tapatalk.
  25. #25  

    Default Re: Update did not fix data issue - replacement phone on the way

    Quote Originally Posted by onthewhole View Post
    Just went back and re read what you wrote and you definitely have something odd happening.

    You have it backwards however, it works this way for everyone except you and a select few others. I would bet something is wonky.

    Did you select autosync when setting up your google account associated with the android market?

    Android Market supports multiple gmail accounts, are you selecting the right one and are you signed into that account on your phone AND on the market?|

    Every time I load a new rom, do a factory reset I just sign into my gmail account during initial setup, select autosync (it is there, and not very obvious) and sit tight while I wait for my apps to install. You know, make a sandwich or something. Give it a minute etc.

    I have just one gmail acct.

    yes, I chose autosync

    I waited a LOOONG time and nothing came back to the phone, so I had to do it manually. Twice on my launch day phone. Now I have a replacement phone and it didn't get the apps or settings either.
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