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    Default My Bionic Experience

    On the Motorola forums, I posted this email and I wanted to repeat it here. I hope to give people who are looking at the Bionic some idea what others have been through as they google the Bionic to get buying advice. I am not on a mission to put down Motorola, but I do want to get the information out to everyone that I can before they buy. I wish more information had been available for me before I bought.

    Here is what I posted on the Motorola Forum, along with a couple added comments that I made. Feel welcome to disagree, this is just my experience.

    THis will be long enough that I am sure many of you won't read it. Nevertheless, here it is. I am not trying to be a disruptive force, this is my honest summation of the Bionic and Motorola. Every company makes lemons. The Bionic is Motorola's. I do think that with 5.9.902, the Bionic will be an OK phone. Not a great phone, but finally will be an OK phone that will get the job done for most folks. I know that we all want to believe it is better than that because we all invested a good deal of money in the phone and that is how consumers want to be. I also think that Motorola is company that makes, in general, very good smartphones. The Bionic just isn't one of them. I would even say that in terms of hardware, Motorola is as good as any smartphone company. But before Motorola dislocates any arms patting itself on the back for 5.9.902, I have a few observations to make. 1. It is simply too late. Way too late. Six months to come up with a fix for a phone like this one is ridiculous on any level. Especially when you consider that other phones, introduced after the Bionic, had significant updates well before the Bionic. That is a very sad deal. 2. The Bionic is not a success because of the customer service attitude at Motorola, not because of their technical ability. That is also why, if it goes unchanged, Motorola will continue to decline in revenue and popularity. Clearly, they have the technical ability make the best phones. The problem is that somewhere they have left any concern for the customer out of their picture. I don't think that they dislike the customer, not at all. They just don't put the customers needs very highly. You see it everywhere with Motorola. Even on this forum, if you sit back and look, it is all about Motorola, not about the customer. That is how American companies used to act (look at the car industry) until they were outdone by the Asian companies. And the difference in the car industry was both technology and customer service issues. Motorola does not have the thechnical shortcomings and could be the dominate company very easily. They just need to shake the company up and put the customer first. There are so many examples of Motorola's company first-customer last philosophy that it would take me pages to give them to you. I see it on the forum too. Now that doesn't make Matt, Mark or Dan, or any Motorola people bad people. THey are good people. They are just sunk in a company that has developed a very poor customer service orientation in their every day activities. It is just part of the company now. Other divisions of Motoroal are going through the same thing but they are at least aware of it and are working on it. To me, it so clear. Why is Motorola losing money when they have the best technology? It isn't the economy folks, smartphones are selling like crazy. During my frustration with the Bionic, I contacted both Motorola and Verizon. What a difference. Motorola said they were sorry. That is it. They said they were sorry that I was uspset. After that they turn to stone. The first thing out of the Verizon executive was, You tell me what I need to do to make this right for you. What a huge difference. I am shocked that Motorola can not see that. I am a student, so to speak, of the fall of the US industries in the 90's. THis is classic chronology of what happened to the car industry during that period. THere was a big revolution at that time in American Industry (supposedly led by the Japanese, but actually led by the American that taught customer service to the Japenese) that changed a lot of the US industry. Interestingly, Mototorla was a company that was very ivolved in that revolution and they made significant strides in customer relations and as a result in their company AT THAT TIME. But over time we all forget and Motorola has forgotten. I hope that they listen. Not just to me, but to many other people telling them the same thing. We need the Motorola's and we certainly need the jobs. I want Motorola to be good but the reality is that right now they have serious issues. Here is to the hope that they can change however.

    Here is another thing to keep in mind as you all post how wonderful this last update was. A little while back someone here posted that he had been told by a verizon tech that the next bionic update was scheduled for the second week of Feb. I think it was in the first couple days of January. Go back and look, you can find it. He was beat up pretty badly, the essence of the posts from all of you was that he was wrong and that it would never take that long..............and that it better not. As i recall, the forum manager even stepped in to tell him he was wrong. Well............guess what. Turns out he wasn't wrong. I remember back then how upset everyone was with the delay. It wouldn't be acceptable............we will never be ok with that long a wait. But apparently we are. I predicted that in a post about the same time. Only i guess that i'm really not ok with it though. Yes my bionic is ok, but motorola is not and as we discussef earlier i am still working to see that motorola changes some policies. I hope some of you will too. I have spoken to moto exec's and verizon exec's and there are things that as customers that we can do to force some change. Contact moto and verizon and tell them how you feel about it. It does make a difference.

    Thank you for the nice comment. I appreciate your defense of Matt. I honestly am not trying to impinge upon his credibility in any manner and I like the guy too. Nevertheless, I do believe that Motorola keeps him in the dark as much as they do us. I have been speaking to some Motorola people "behind the scenes" so to speak, and I am impressed with how polite and nice they are but as I said earlier, they are only good at saying they are sorry, they are not authorized in any form to fix anything. Even the most minor of accommodations are not within their authority. I was amazed to hear that one of the main customer service employees can not do anything for a customer without approval from higher executive staff. Keep that in mind if you have an issue with your Bionic. You can go up the chain, but no one, except at levels you normally can not get to, can approve any type of resolution whatsoever. They can however, apologize to you for what you have been through. I guess that is something....................well................. ..maybe not. Anyway, I don't make this up, I have spoken with them.

    What Matt actually said in response to that post was:

    "This may have come from our agents, but it is not official and not correct. "

    Just wanted to make sure the information was accurate.
  2. #2  

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    You looking for a publisher for this book?

    Sent from my DROID BIONIC using Tapatalk
  3. #3  
    blackjaguar25's Avatar
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    I didn't understand the second part of that at all.

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    I've always found the manufacturers more willing to help people than the carriers, actually.
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    luke31's Avatar

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    Default Re: My Bionic Experience

    I think I would have to respectfully disagree. I honestly don't think the Bionic is that bad of a phone. Just think about it; its specs are very similar to the newest dual core phones coming out (I doubt the .2 decrease in clock speed will make that much of a difference), it has a decent screen, essentially the same camera as most Moto phones... granted, the battery life isn't that great (which is precisely why I bought the extended battery), and perhaps it has some connectivity issues (but then again, so does the Gnex from what I've heard), but all-in-all, its not horrible. I've been in the Android community for quite some time, and from my experiences, it seems like the grass is always greener on the other side. People on every forum complain about their phones. The Rezound and Razr people want a Gnex, the Gnex people want a Rezound... every phone I've had (barring the OG Droid) always came with its fair share of complaints.

    So yea, I think the Bionic is a great, relevant, and powerful phone. I know many are having problems, but every other phone seems to have them as well. I think we sometimes need to chill down and just enjoy the phone (until the contract ends, that is )
    Sony Xperia Z1s
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  6. #6  

    Default Re: My Bionic Experience

    I've had this phone since the second week and yes the phone wasn't perfect but what phone is coming out if the box?

    I don't agree with the assertions that it's a bad phone. I only wish the hd docks were cheaper. The camera on the phone works great with the camera zoomfx app. I enjoy watching my apple pals squint at their iphones and their very fast 3g service. Ahem. Cough cough.
  7. #7  

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    With the 901 firmware, my Bionic has been infinitely better than it was with even the first OTA. I don't even use WiFi unless I need it for a WiFi only download because the 4g is always good... and it wasn't before.
    I posted on a thread today that I had 970 hours of uptime going. I don't think I've had to reboot since 901 was installed but that ended today with 902 being available.
    Call quality is fine, screen is fine, YouTube works well, the Nfl app kicked *** (though it had a few bugs), GPS comes up fast, haven't had to replace it, and the car dock with the split USB/ audio cable is something I would have killed for with my OG Droid.

    Sorry you didn't like yours.

    Sent from my DROID BIONIC using Tapatalk
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    LDubs's Avatar

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    Default Re: My Bionic Experience

    Sigh. Another "the Bionic sucks", "the Bionic is a red-headed stepchild", whining about why we didn't get upgrades as quickly as you would have liked.

    Here's the bottom line. This phone is a beast. Dual core with 4G smokes most phones out there. Yes, it's had some problems, just like every other phone on VZW 4G right now. If you had serious issues, you should have had Verizon replace it. Plenty of people have done so and are just fine. I've had mine since a few weeks after release date and it's been just fine. Yes, I have issues sometimes with data in a shoddy signal area. Who doesn't?

    Shut up and go get another phone if you don't like this one.
    My Incredible is no longer incredible... Hellooooooo Bionic!
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    Quote Originally Posted by LDubs View Post
    Sigh. Another "the Bionic sucks", "the Bionic is a red-headed stepchild", whining about why we didn't get upgrades as quickly as you would have liked.

    Here's the bottom line. This phone is a beast. Dual core with 4G smokes most phones out there. Yes, it's had some problems, just like every other phone on VZW 4G right now. If you had serious issues, you should have had Verizon replace it. Plenty of people have done so and are just fine. I've had mine since a few weeks after release date and it's been just fine. Yes, I have issues sometimes with data in a shoddy signal area. Who doesn't?

    Shut up and go get another phone if you don't like this one.
    Well said, Sir! I couldn't agree more. Also, I've had two bionics (first one had a cracked screen as I've referenced before) and now this one. Both great, no issues whatsoever. Only difference is that. 901 became available after I received my replacement so I only had upped #1 to. 593. This one has gone .586 - .593 - .901 and now. 902. Lovin' it!
    Last edited by Lefty Drummer; 02-11-2012 at 07:19 PM.
  10. #10  

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    And, the 4g is way better than on the nexus right now. A friend has a nexus and he keeps it locked in 3g because he gets poor 4g while we're sitting right next to each other and my 4g is cooking away.

    Sent from my DROID BIONIC using Tapatalk
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    Default Re: My Bionic Experience

    Quote Originally Posted by LDubs View Post
    Sigh. Another "the Bionic sucks", "the Bionic is a red-headed stepchild", whining about why we didn't get upgrades as quickly as you would have liked.

    Here's the bottom line. This phone is a beast. Dual core with 4G smokes most phones out there. Yes, it's had some problems, just like every other phone on VZW 4G right now. If you had serious issues, you should have had Verizon replace it. Plenty of people have done so and are just fine. I've had mine since a few weeks after release date and it's been just fine. Yes, I have issues sometimes with data in a shoddy signal area. Who doesn't?

    Shut up and go get another phone if you don't like this one.

    Yea, from a guy with a friggin puppet as an avatar. I'm really gonna listen to you.
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    blackjaguar25's Avatar
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    Quote Originally Posted by customer44 View Post
    Yea, from a guy with a friggin puppet as an avatar. I'm really gonna listen to you.
    Rather listen to him than you rambling on and on.

    Sent from my HTC ThunderBolt using Tapatalk
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  13. #13  

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    Quote Originally Posted by blackjaguar25 View Post
    Rather listen to him than you rambling on and on.

    Sent from my HTC ThunderBolt using Tapatalk
    Lol exactly

    Sent from my DROID BIONIC using Tapatalk
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    LDubs's Avatar

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    Default Re: My Bionic Experience

    and for the record, that avatar is not a puppet. It's Grimace, an early McDonald's character. He used to be world famous before the scandal with the hamburgler and mayor mccheese brought him down.
    My Incredible is no longer incredible... Hellooooooo Bionic!
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    Quote Originally Posted by LDubs View Post
    and for the record, that avatar is not a puppet. It's Grimace, an early McDonald's character. He used to be world famous before the scandal with the hamburgler and mayor mccheese brought him down.
    And I'll still take you more seriously than the other guy. Mainly because you can use words to produce actual sentences.

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    Default Re: My Bionic Experience

    I am puzzled why all of the hatred towards the Bionic. It makes calls, the web browser works, the camera is fine and it has improved, it is stable, fast, and it is supported. If it wasn't supported there would not have been an update. It is the phone I would recommend and it is a great value. I have never seen it fail at all with any task I want it to do period. The navigation is great, speed is great and and angry birds smash pigs without fail.
    Here is an amazing thing I do with my Bionic. I use Skysafari to guide my telescope. The bluetooth on my phone interfaces with my telescope and I use the database in Skysafari to help me locate galaxies, star clusters, nebula and comets. I use iBird to figure out what kind of birds are in my yard. I use mathstudio to do complicated statistical and financial calculations. Netflix plays star trek without a hitch. Google music allows me to listen to the greatest guitarist in the history of mankind Joe Bonamassa. In short the Bionic has brought so much joy in my life, why would I hate it.
    I know why I should hate it. Because a few had legitimate issues with their phone so I should hate mine as well. There were data drop issues in Kansas. The camera was slow and even though fixed I should still hate it. Or the number one reason to hate the bionic is because the Razr came out a few months later so I am to hate the Bionic for no reason.
  17. Thread Author  Thread Author    #17  

    Default Re: My Bionic Experience

    Quote Originally Posted by LDubs View Post
    and for the record, that avatar is not a puppet. It's Grimace, an early McDonald's character. He used to be world famous before the scandal with the hamburgler and mayor mccheese brought him down.
    I fear only someone like you could make that distinction.
  18. #18  

    Default Re: My Bionic Experience

    Yeah...I absolutely hate my Bionic bec it works so well for me too.
  19. Thread Author  Thread Author    #19  

    Default Re: My Bionic Experience

    Quote Originally Posted by blackjaguar25 View Post
    And I'll still take you more seriously than the other guy. Mainly because you can use words to produce actual sentences.

    Sent from my HTC ThunderBolt using Tapatalk

    Do you teach writing in school or are you just a really uptight guy? Most people can read what I wrote quite well. I realize the structure wasn't perfect. I could have even fixed that by double checking it in Word if I would have cared, but I'm not that anal. Its what I said that was of interest to me, not the structure of how it was written. But each to their own.
  20. Thread Author  Thread Author    #20  

    Default Re: My Bionic Experience

    Boy, are we having fun yet, or what?
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    Quote Originally Posted by customer44 View Post
    I fear only someone like you could make that distinction.
    I was born in the early 90s and I recognized him. So unless you're about ten years old, you should at least have some idea.

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  22. Thread Author  Thread Author    #22  

    Default Re: My Bionic Experience

    Quote Originally Posted by blackjaguar25 View Post
    I was born in the early 90s and I recognized him. So unless you're about ten years old, you should at least have some idea.

    Sent from my HTC ThunderBolt using Tapatalk
    Well................I am a bit older than 10. I wish I was closer to ten than I am, in fact. At any rate, cartoon characters, even at the golden arches, are not something that takes a lot of my time. Glad you recognize him, that explains a lot.
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    Quote Originally Posted by customer44 View Post
    Well................I am a bit older than 10. I wish I was closer to ten than I am, in fact. At any rate, cartoon characters, even at the golden arches, are not something that takes a lot of my time. Glad you recognize him, that explains a lot.
    It explains that I am a college baseball player? And in fantastic shape?
    Yeah, I had a childhood.

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  24. Thread Author  Thread Author    #24  

    Default Re: My Bionic Experience

    Quote Originally Posted by blackjaguar25 View Post
    It explains that I am a college baseball player? And in fantastic shape?
    If you don't say so yourself? Probably even a male model. Or just an action hero.
  25. #25  
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    Someone is hostile

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