[Atamusk]

Just got the Razr M and when I tried to plug it in for the first time, it blue screened when trying to install drivers. It seems to do so when installing the Motorola Network Interface driver. After reboot, it'll either not mount the drive, or it'll blue screen when I'm trying to transfer files. I've tried the motorola device manager app, updated windows, tried to to update the drivers. I've tried plug in with debugging mode on... blue screen every time.

Here is the error code given:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880046F3E86
BCP3: FFFFF880009C2A18
BCP4: FFFFF880009C2270
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Running windows 7 64, looking for any help! Thanks in advance!

[piizzadude]

uninstall the drivers
reboot
install the drivers
reboot
plug in phone and let it find the drivers

Just a thought. Also it could be the 64 bit part. Not sure about support for that

[Atamusk]

Yeah, I've tried to reinstall the drivers every way i can think of... I'm pretty sure at this point it is a driver conflict, and I was wondering if anyone has found out what drivers it might conflict with.

[piizzadude]

I am guessing the USB driver. Did you install the drivers in safe mode?

[Atamusk]

no, but I can connect to the phone just phine when I put it in 'camera mode' instead of media mode... It must have something to do with the extra drivers required. I have heard that there are conflicts with a driver called DVD43, and can conflict with some nVidia Drivers, but I haven't found the conflict yetm because I have neither. I would install the drivers in safe mode, but I don't see how that would help, but I will give it a try.

[Atamusk]

Yeah, no good. The drivers install fine in safe mode, but the conflict persists when booted normally. I've given up with this and just started transfering files over my wifi.