Hello everyone,
My friend just got her first Android phone, a RAZR M, coming from a Blackberry on November 18th but has been having numerous problems with it and even got a second new one out of the box from the store, all having the same issues.
When she gets a text message, it will show it in the status bar but sometimes when she goes to read the message in her inbox, it's gone.
They replaced her first M with a new one at the store. The MIA text message is still happening and last night her screen went fuzzy (didn't drop it) so she turned it off and put it on the charger. The phone would not boot all day until she was on her way to the Verizon store yet again. They keep resetting the phone at the store but it isn't fixing the problem. They told her it doesn't matter if they send her a new one because it'll keep happening? I know the employees at the store are usually clueless, I consider myself pretty tech savvy but these issues, I have no idea what's going on.
I don't want to lose her to an iPhone like all of her friends are telling her to do. So I'm trying my best to think of what to do. Has anyone else had these problems and if so, any ideas how to resolve them?
(& yes..she has done the 4.1 update to both phones..if that helps in anyway)
My friend just got her first Android phone, a RAZR M, coming from a Blackberry on November 18th but has been having numerous problems with it and even got a second new one out of the box from the store, all having the same issues.
When she gets a text message, it will show it in the status bar but sometimes when she goes to read the message in her inbox, it's gone.
They replaced her first M with a new one at the store. The MIA text message is still happening and last night her screen went fuzzy (didn't drop it) so she turned it off and put it on the charger. The phone would not boot all day until she was on her way to the Verizon store yet again. They keep resetting the phone at the store but it isn't fixing the problem. They told her it doesn't matter if they send her a new one because it'll keep happening? I know the employees at the store are usually clueless, I consider myself pretty tech savvy but these issues, I have no idea what's going on.
I don't want to lose her to an iPhone like all of her friends are telling her to do. So I'm trying my best to think of what to do. Has anyone else had these problems and if so, any ideas how to resolve them?
(& yes..she has done the 4.1 update to both phones..if that helps in anyway)