RAZR M Problems
My friend just got her first Android phone, a RAZR M, coming from a Blackberry on November 18th but has been having numerous problems with it and even got a second new one out of the box from the store, all having the same issues.
When she gets a text message, it will show it in the status bar but sometimes when she goes to read the message in her inbox, it's gone.
They replaced her first M with a new one at the store. The MIA text message is still happening and last night her screen went fuzzy (didn't drop it) so she turned it off and put it on the charger. The phone would not boot all day until she was on her way to the Verizon store yet again. They keep resetting the phone at the store but it isn't fixing the problem. They told her it doesn't matter if they send her a new one because it'll keep happening? I know the employees at the store are usually clueless, I consider myself pretty tech savvy but these issues, I have no idea what's going on.
I don't want to lose her to an iPhone like all of her friends are telling her to do. So I'm trying my best to think of what to do. Has anyone else had these problems and if so, any ideas how to resolve them?
(& yes..she has done the 4.1 update to both phones..if that helps in anyway)
- 12-17-2012, 11:59 AM #2
- 12-23-2012, 09:44 AM #3
- 01-01-2013, 09:53 AM #4
Re: RAZR M Problems
Just a quick note that a bad SDcard can also reek havoc with a phone. Sometimes phones will manifest symptoms that you'd never guess are related to a bad media card but once you remove the card the issues stop. Just food for thought or "if all else fails" try this.
Hope her issues are resolved, I'll be curious to see what the cause (if found) is.
- 01-13-2013, 04:15 PM #5
- 1 Posts
Re: RAZR M Problems
Only problems I have had is: 1) short battery life, which has gotten better and 2) my phone turns off in the middle of the night while charging, which is VERY inconvenient! I then have to do a reset in order to get it to turn on, by holding the power button and down button for 10 secs. Oh, and 3) bad reception/signal strength. I had to switch from Global to LTE/CDMA, which I guess is normal bc the phone is set to Global from the factory.
Any help or info with the phone turning off would be greatfully appreciated! I was told at the store that I had a corrupt app/file which was deleted and that should help! NOPE!! On a different visit I was told that it is a known problem, but only with the phones that dont have a removeable battery, incl the iPhone. Dont know if this is true or not! I have 2 friends with the same phone, and they dont have the problem. Suggestions?
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