Chase mobile- can anyone get check deposit to work?

**nickriviera12** · 12-14-2012, 11:00 AM

Hey- anyone use Chase mobile on their Razr M (or other Droid phone from Verizon)?

I can use the app except for the check deposit- it invariably crashes when I hit the "use" button after taking a picture of the check. Tried uninstalling and reinstalling app and using it with wifi on or off, but no luck. Interestingly, I also tried it on my Thrive tablet (which is wifi only), and same thing happens- crashes when trying to send check image. My girlfriend uses the app on her iphone and never has any problem.

Any ideas why the app keeps crashing?

**lololovestech** · 12-17-2012, 02:14 PM

I'll try to deposit a check next time I get one - and I'll get back to you. Eager to try it! Only used Bank of America's app so far. And that worked fine.

Sent from my XT907 using Android Central Forums

**trpldady** · 12-17-2012, 06:43 PM

I've had the same issue with my gnex. Thought maybe the photo quality was the issue. Haven't tried it lately. Works fine with 5/3 Bank app on moto RAZR m.

**bcooks80** · 12-17-2012, 11:53 PM

I make deposit's on a weekly basis with the Chase Mobile app and it always works perfectly fine. Just make sure you take a nice clear picture. Shouldn't be anything wrong with your phone.

**nickriviera12** · 12-18-2012, 10:35 AM

Strange though that it crashes with the "unfortunately, the chase app has stopped working" every time I try to send in a check image. Shouldn't it just give some sort of message that the image was unacceptable instead of crashing? The images look pretty clear to me, but i guess I could try in better lighting and see if that helps. Also, the same thing happens on my Toshiba Thrive tablet. I'm running ICS on both my Razr M and my tablet. Are you guys running ICS or JB?

**bcooks80** · 12-20-2012, 01:21 AM

It will not give you a message stating that it did not receive a clear image. The deposit will just fail after you try to process it. I am running JB 4.1.1

**nickriviera12** · 12-20-2012, 08:59 AM

Nope- no message that it didn't receive a clear image- just crashes invariably when I hit the "use" button to send the image.

I looked at the feedback on the Chase app on the Google Play site, and many people have the same problem. So I guess I just have to wait and see if it gets ironed out in an update.