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  1. Thread Author  Thread Author    #1  

    Red face After latest update, RAZR M will not complete boot.

    I am sorry I don't have the specifics of the update, but I was prompted to update my phone on 5/24/14 and did so. Everything has been great since then, the look changed somewhat and it was easy-to-use and very responsive. I did notice a few times that it told me it captured a bug report, but I was not experiencing any in-use issues. Last night (5/31), I had just returned home from a trip (during which the phone was plugged in and running Maps the majority of the way) and couldn't find my wall charger, so with about half of the battery life left, I decided to power it down while I slept. This morning, I powered it up, but the droid startup sound cut-out about 2 seconds in and the animation continued, but it sticks on the red eye (still moving, though). I let it sit for about thirty minutes there and it never progressed any farther. I reset it and it performed the same a second time. The next time I reset it, it did come up with the "dead Android" screen (robot lying on it's back with it's chest open and a red triangle exclamation point over it). I found my wall charger and have it plugged in right now, resetting it once more and leaving it on the battery charging screen.

    Any ideas on how I can get it to startup completely? I am a casual Android-user and don't know much outside of using one in normal activities, but can follow instructions/hacks really well.
  2. #2  

    Default Re: After latest update, RAZR M will not complete boot.

    Welcome to Android Central! Try powering off, then booting into Recovery using the following steps: https://motorola-global-portal.custh...p/30,6720,8577. If you can get to the Recovery menu, select Wipe Cache Partition, then Reboot System Now.

    If you have KitKat, the button presses might have changed:
  3. #3  
    mooney79's Avatar

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    Default Re: After latest update, RAZR M will not complete boot.

    I'm having the same issue described here. Continuously booting with the droid m red eye animation. Have tried wiping the cache as described and it gets to the exact same place after the cache is wiped. Any ideas?

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