Weird early morning Situation. Help!!

**Shuckster** · 12-13-2012, 06:20 AM

Woke up and the phone was completely dead even though it was plugged in. I went to another outlet and plugged it in and it now has the green light solidly on but I can't get the phone on. Pushed and held the power button down for 10 seconds. What is happening? What should I do??

**Maddog241** · 12-13-2012, 07:18 AM

You could try holding volume down and power button at the same time for approx. 5-10 sec. That should get the phone to reboot if you haven't had some kind of hardware failure. When the red Moto logo appears, you will know it worked.

**Who?** · 12-13-2012, 09:39 AM

Maddog is mostly right. Same solution to the problem of your phone freezing and the screen won't turn on.
But sometimes the Moto logo won't turn on until you stop pressing the buttons, so after 20 seconds or so with no logo just let go and see what happens.

**t0ked** · 12-14-2012, 05:22 AM

if the battery was completely drained, you generally need the phone to charge a few percentage before you can do anything to it. then try the suggestions above. hope you got it fixed.

**Shuckster** · 12-14-2012, 05:53 AM

I hooked it up another outlet and left a pair for 4 hours. It's finally came back on and it seems to be working fine now. I called Verizon and let them know they didn't have to send me a new one . The guy there said that I might have been running too apps behind so I'm going to pay more attention to my advanced killer app from now on.

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**pblakk** · 12-14-2012, 11:48 AM

How long have you had the phone?

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**Shuckster** · 12-14-2012, 04:02 PM

Originally Posted by pblakk

How long have you had the phone?

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I have had mine since October 15th. No problems before or since.

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**pblakk** · 12-15-2012, 12:06 PM

Originally Posted by ShuckNet

I have had mine since October 15th. No problems before or since.

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How, the phone released on the 18th? Anyway was going to say you're better off getting a replacement phone if your purchase fell within the return period.

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**Shuckster** · 12-16-2012, 07:21 PM

I think I have a replacement phone on the way. Yeah might have been on the 18th when I got the phone

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**Maddog241** · 12-17-2012, 06:49 AM

Originally Posted by whatwhat

Maddog is mostly right. Same solution to the problem of your phone freezing and the screen won't turn on.
But sometimes the Moto logo won't turn on until you stop pressing the buttons, so after 20 seconds or so with no logo just let go and see what happens.

Um, yeah I guess I didn't quite explain that clearly. I should have stated hold the buttons for approx 5-10 sec, release the buttons, then if you see the red Moto logo, you know it worked. Thanks for clarifying that for me.

**Shuckster** · 12-19-2012, 01:02 PM

Originally Posted by pblakk

How, the phone released on the 18th? Anyway was going to say you're better off getting a replacement phone if your purchase fell within the return period.

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Ok got the replacement phone and haven't had any issues. I am terrified to let it move to JB. It asks me 3x a day!

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