The horror! It's almost 2013 and people who buy expensive phones don't have the sense to cover them up with protective cases and screen protectors?
Sent from my DROID BIONIC using Tapatalk 2
He broke the phone. Why are you/the company responsible for getting him a new one?
Your "sales guy" should only have the cheapest phone VZW offers. Oh, and take the cost of the phone out of his paycheck. I've had my HD MAXX since 11/06 and use that baby " bareback" as it should be used. Love showing it off against my brother's OtterBox'ed covered iPhone 5.