Verizon has MAXXED me out..PLEASE HELP

**JaimeRae** · 05-07-2012, 01:09 PM

Bare with me I am a newbie to this....
Verizon has me so upset. I bought an Galaxy Nexus March 29th 2012, my birthday. I was so excited about this phone. However, I really really want the maxx due to the battery life. I called Verizon, spoke with a supervisor, all they offered me was an extra battery. They would not let me exchange. What can I do? I don't want to spend another $200. I just want an exchange...please help!

**dragonsamus** · 05-07-2012, 01:14 PM

You want to exchange the phone today? I think you're out of luck. Usually you have 14 days to exchange. Best thing to do is sell the Nexus and buy the Maxx. Good luck.

**Ms Charli** · 05-07-2012, 03:06 PM

Hey jamie I tried!! I tried to get best buy to give you an exchange, but it wouldn't work! They wouldn't even touch my upgrade price!! Unfortunately I have to buy the phone from verizon!!

**Hail2** · 05-07-2012, 03:13 PM

Take the battery and deal with it! !!:thumbdown:

**carracerz14** · 05-07-2012, 06:08 PM

Call them, tell them you are having signal issues and you received the IMM76K update and it still hasn't been fixed. In 20 mins they offered me the maxx

**JaimeRae** · 05-07-2012, 06:18 PM

If I tell them about the signal issue will they know that's a lie???? I thought they kept every call and complaint in their system?

**Jude526** · 05-07-2012, 06:23 PM

You had 14 days. Verizon has their policies like every carrier does. People always seem to try to take advantage of a situation. Soon they could possibly take away any options. Follow policies. Sell your phone if its the Maxx you want. Its huge and actually is isn't a phone for everyone. Any bigger it could be a skateboard.

Sent from my Thunderbolt using Tapatalk

**FredBassett** · 05-07-2012, 06:24 PM

Oh yeah they will know. They even have lie detector software in place so they will be able to tell your lying by the sound of your voice and sweaty palms on their phone

Sent from my DROID RAZR using Tapatalk 2

**carracerz14** · 05-07-2012, 06:24 PM

Originally Posted by JaimeRae

If I tell them about the signal issue will they know that's a lie???? I thought they kept every call and complaint in their system?

No they already know about the issues. The tech I spoke to said it was one of the original issues and felt bad that it wasn't fixed. Give it a shot. You may have to speak to different people

**JaimeRae** · 05-07-2012, 06:44 PM

Thanks Jude, I am having huge problems keeping the nexus charged. I am a real estate agent and can't afford it going dead so quick. I did all the things Verizon asked me to. I feel like they prolonged the process so I was over the 14 days. Extremely frustrating.

**Minacious** · 05-07-2012, 10:43 PM

Originally Posted by Jude526

You had 14 days. Verizon has their policies like every carrier does. People always seem to try to take advantage of a situation. Soon they could possibly take away any options. Follow policies. Sell your phone if its the Maxx you want. Its huge and actually is isn't a phone for everyone. Any bigger it could be a skateboard.

Haha, you must be tiny. Hell, I wouldn't mind if it was even bigger.

JaimeRae, if battery life is your only concern and you are enjoying the phone otherwise, see if they'll give you an extended battery rather than just an extra one. You are way outside of your exchange window, and while enough prodding MAY get you into a MAXX, there are certainly no guarantees.

**bbycrts** · 05-08-2012, 12:34 AM

You had the opportunity to change before your 14-day window closed. Suck it up - you made the wrong choice. Verizon has always been very up front about their exchange policies when I've upgraded. Don't be angry with them because you chose the wrong phone.

And as for lying to Verizon as was suggested by someone here - that's despicable, unethical advice. If you feel good about doing it, fine - my conscience wouldn't allow it.

**carracerz14** · 05-08-2012, 12:41 AM

Originally Posted by bbycrts

You had the opportunity to change before your 14-day window closed. Suck it up - you made the wrong choice. Verizon has always been very up front about their exchange policies when I've upgraded. Don't be angry with them because you chose the wrong phone.

And as for lying to Verizon as was suggested by someone here - that's despicable, unethical advice. If you feel good about doing it, fine - my conscience wouldn't allow it.

Who said I lied? You don't know my phone, I got 0-1 bars EVERYWHERE I went, even with the new radios. They offered me a Maxx because they know of the problems with the nexus, and now I have 3 bars 4g where I had 0bars 3g.

**svfd757** · 05-08-2012, 12:43 AM

I wouldn't have an issue bring dishonest with Verizon. They give anyone with the audacity to ask them a question about update the run around and will flat out lie about knowing anything about updates. Lie your *** of and get the phone you want.

Sent from my Galaxy Nexus using Tapatalk 2

**Eclipse2K** · 05-08-2012, 04:12 AM

Originally Posted by Jude526

You had 14 days. Verizon has their policies like every carrier does. People always seem to try to take advantage of a situation. Soon they could possibly take away any options. Follow policies. Sell your phone if its the Maxx you want. Its huge and actually is isn't a phone for everyone. Any bigger it could be a skateboard.

Sent from my Thunderbolt using Tapatalk

Lol, don't exaggerate the size of the MAXX. My old Thunderbolt with an extended battery weighed far more than my MAXX and had a larger profile too.

BTW, just having fun with this in case you don't know.

Sent from my DROID RAZR MAXX using Tapatalk 2.

**FredBassett** · 05-08-2012, 05:52 AM

Originally Posted by carracerz14

Who said I lied? You don't know my phone, I got 0-1 bars EVERYWHERE I went, even with the new radios. They offered me a Maxx because they know of the problems with the nexus, and now I have 3 bars 4g where I had 0bars 3g.

Tough, you made a choice to go with that phone. It was obvious that there was a lot of signal issues from the moment it came out but YOU chose to get that phone. I was looking at it but went with the Razr using VZW's extended return policy over xmas and then went to the Maxx after once i knew when it was coming.. VZW are very upfront with their policies and they are there for all to see. Hope you enjoy that Nexus till your due an upgrade

**Eclipse2K** · 05-08-2012, 10:15 AM

Originally Posted by FredBassett

Tough, you made a choice to go with that phone. It was obvious that there was a lot of signal issues from the moment it came out but YOU chose to get that phone. I was looking at it but went with the Razr using VZW's extended return policy over xmas and then went to the Maxx after once i knew when it was coming.. VZW are very upfront with their policies and they are there for all to see. Hope you enjoy that Nexus till your due an upgrade

You don't have to me an *** about it. Maybe he thought the issues would be fixed but they never were. Who knows, but signal issues are one of the MAIN reasons a person has right to be pissed. Whether he did it right away or not, I feel bad for him. Should he have done it sooner? Sure, but at least he is legitimately having issues rather than complaining for no reason at all.

Sent from my DROID RAZR MAXX using Tapatalk 2.

**FredBassett** · 05-08-2012, 10:20 AM

Originally Posted by Eclipse2K

You don't have to me an *** about it. Maybe he thought the issues would be fixed but they never were. Who knows, but signal issues are one of the MAIN reasons a person has right to be pissed. Whether he did it right away or not, I feel bad for him. Should he have done it sooner? Sure, but at least he is legitimately having issues rather than complaining for no reason at all.

Sent from my DROID RAZR MAXX using Tapatalk 2.

Tough. You take a chance with a phone. Work the system the right way and you get your ideal phone. Oh and you need to look in the mirror if your gonna get abusive...

Sent from my DROID RAZR using Tapatalk 2

**bbycrts** · 05-08-2012, 10:56 AM

Originally Posted by carracerz14

Who said I lied? You don't know my phone, I got 0-1 bars EVERYWHERE I went, even with the new radios. They offered me a Maxx because they know of the problems with the nexus, and now I have 3 bars 4g where I had 0bars 3g.

I didn't say you lied. I say you were telling the OP to make the same claim about their phone. Signal strength was never their claim - battery life was. Using your legitimate complaint to game the system and get their own MAXX would be lying.

**bbycrts** · 05-08-2012, 10:57 AM

Originally Posted by svfd757

I wouldn't have an issue bring dishonest with Verizon. They give anyone with the audacity to ask them a question about update the run around and will flat out lie about knowing anything about updates. Lie your *** of and get the phone you want.

Sent from my Galaxy Nexus using Tapatalk 2

I have an issue with being dishonest. Sorry if I sound holier than thou, but I was taught to be better than that.

**Eclipse2K** · 05-08-2012, 01:33 PM

Originally Posted by FredBassett

Tough. You take a chance with a phone. Work the system the right way and you get your ideal phone. Oh and you need to look in the mirror if your gonna get abusive...

Sent from my DROID RAZR using Tapatalk 2

Haven't been abusive yet. I used my upgrade on the RAZR and the battery was a let down. I paid full retail for a MAXX so I did it by the book. However, while I did it because of a battery, I'd be pissed off if my cell phone had signal issues. If I wanted those, I'd stop paying the high premium of Verizon and switch to T-Mobile. Sure, he waited too long, but cell companies should be REQUIRED to hit the standard Motorola has. Verizon service should be the SAME no matter which phone you choose. Its called quality control and its time Verizon and other cell phone providers step in and make it happen.

Sent from my DROID RAZR MAXX using Tapatalk 2.

Ry · 05-08-2012, 01:40 PM

Originally Posted by svfd757

I wouldn't have an issue bring dishonest with Verizon. They give anyone with the audacity to ask them a question about update the run around and will flat out lie about knowing anything about updates. Lie your *** of and get the phone you want.

Sent from my Galaxy Nexus using Tapatalk 2

Because everyone in the corporate chain has access to the same information.

**mdunn1066** · 05-08-2012, 01:48 PM

Originally Posted by bbycrts

I didn't say you lied. I say you were telling the OP to make the same claim about their phone. Signal strength was never their claim - battery life was. Using your legitimate complaint to game the system and get their own MAXX would be lying.

Step back for one second and realize verizon as a corporation has absolutely no issue with misleading its customers. Besides, his original battery complaint is valid, and I'm willing to bet his phone gets crappy signal, he just deals with that because he assumes most phones get the same signal and it all depends on the network and not the phone.

Regardless, if you can't get them to swap out the phone, buy a Maxx on ebay and then Sell your Nexus. Should be both worth about the same so you shouldn't lose much money at all, and if you have asuron im pretty sure they will cover the used maxx you bought still.

**carracerz14** · 05-08-2012, 03:38 PM

definitely try and get the maxx, my complaints were valid, and even I has to buy a 3800 battery just to get through the day. Ridiculous

**1fastmr2** · 05-08-2012, 08:54 PM

I was able to get a MAXX by showing them all my dropped calls. Open a case number. Verizon knows the nexus has software issues. If you keep calling them they will give in.