RAZR Maxx turning on screen by its self.

**anthony2558** · 07-04-2012, 12:00 AM

So I have a stock RAZR maxx with ICS. Tonight I noticed that it was turning the screen on by its self. Just sitting in front of me it would light up to the lock screen stay on for a minute then go off. When I did notice this I had no signal other then wifi. Then it switched to the gray 3G. Hit the lock button and it turned back off only to watch it come back on about 30 secs later. Anyone else ?

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**thunderup** · 07-04-2012, 01:16 AM

The exact same thing just happened to me on my stock RAZR. Like you, wifi was the only thing connected. Strange. As far as I know this is this first time it has happened. Of course, I just might not have noticed if it happened previously.

**anthony2558** · 07-04-2012, 01:29 AM

I don't think it was a reboot cause it happened to fast and I'm sure I would have noticed the boot sound and animation. The phone was jumping in and out of service. The bars had the red x on them. It hasn't happened since then tho. Strange.

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**Em_Es_Judd** · 07-04-2012, 06:42 AM

It happened to me a couple of times. When it turns on the screen seems to be at about 10 percent brightness or so (I keep my screen at 50 percent).

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**nsharper** · 07-04-2012, 06:52 AM

Same here. It just happened for the first time this morning. It was sitting in the table next to me. I was on wifi...I think I lost data for a second. I restarted it a few minutes ago and it hasn't happened again...yet.

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**anthony2558** · 07-04-2012, 08:13 AM

Yup. Screen was very dim. 10% would be about right.

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**bradenfontaine** · 07-04-2012, 11:28 AM

Mine did the same, when it was update g apps from the play store and when I I was dropping signal from my router. Restarted the router and tweaked setting in play store and it has stopped.

Sent from my Razr Maxx dripping ICS all over the floor

**anthony2558** · 07-04-2012, 04:59 PM

Did a hard reset last night. Hasn't done it yet that I noticed. Will reset the router when I get home as well.

**dj hidroid** · 07-04-2012, 05:12 PM

Originally Posted by anthony2558

Did a hard reset last night. Hasn't done it yet that I noticed. Will reset the router when I get home as well.

That's the way to go man.

**beperry1** · 07-04-2012, 08:17 PM

Mine has been doing this since I got ICS from the get-go. I spent an hour on the phone with Motorola, then 45 minutes with big red. The level two tech at Verizon told me to install "Restore Connectivity" from the Play Store. This has seemed to fix it. Before all of that I did two soft reboots, two shut downs, cache clear, and a safe mode boot with no success. If you still have the issue, give the app a try.

**B. Diddy** · 07-04-2012, 08:30 PM

Thanks, that's very helpful! To head off the inevitable questions of where to find the app, here's the link:

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**beperry1** · 07-05-2012, 11:23 AM

No sweat. I'm just as frustrated as everyone else. Has anyone heard of a fix in the form of an OTA push for this and other issues either from Moto or V?

**fdisker** · 07-05-2012, 09:54 PM

Same here with the data dropping. Maxx with ICS just sitting on the desk beside me when the phone simply drops 4G connectivity. Happens whether I'm connected to wifi or not. 4G signal strength shows -106dBm. Not the best signal strength but the phone NEVER did this when running gingerbread. I haven't noticed this behavior on the daughter's Bionic or the wife's Thunderbolt so I doubt it has anything to do with the storms. To me that sounds like an easy excuse for a VZW customer service rep to get someone off the phone.

Just for the heck of it I installed the Restore Connectivity thing from the market. We'll see if it happens again.

**beperry1** · 07-06-2012, 06:46 AM

Keep us posted. I'm still having success with it.

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**anthony2558** · 07-06-2012, 09:26 AM

I'll have to try the app as well. Still experiencing the problem with every type of reset on every type of wireless equipment I own.

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**NickA** · 07-06-2012, 09:34 AM

Originally Posted by anthony2558

I'll have to try the app as well. Still experiencing the problem with every type of reset on every type of wireless equipment I own.

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My first Razr Maxx did this the day I got it. I got home, and kept seeing the screen come on, then go off after it regained connection. I did a FDR a couple times, no luck. Every time I turned the screen off, it would lose connection and the phone would wake up and reconnect itself again.

I then set the screen timeout to 30 minutes, it never lost connection. I put the phone in standby, and a minute later the screen turned on with no connection.

I swapped for another one and haven't had an issue since then.

**myersjesse** · 07-06-2012, 04:49 PM

I started having this issue again this morning. I just did another refresh. I also deleted my internal memory. If it doesn't fix my problem than i will have to get another phone.

**beperry1** · 07-06-2012, 07:10 PM

Did the app not do anything for you?

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**myersjesse** · 07-06-2012, 07:39 PM

nope. I tried it but it was still turning on. It has done it once already since refresh with almost no apps loaded.

**Robo** · 07-07-2012, 08:41 AM

My fascinate did this and I never did figure it out. Gladly I haven't caught my maxx doing it yet.

**beperry1** · 07-07-2012, 12:16 PM

That sucks. I now have a FRU coming from big red and I won't be leaving gingerbread until a permanent fix is issued by Motorola or Verizon.

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**anthony2558** · 07-07-2012, 03:01 PM

To every one that is experiencing this problem.... Is WiFi on and actively connected?

Mine seems to only do this when actively connected to a WiFI network. You know when you set the wifi to sleep when screen is turned off and you have to wake phone in order to reestablish wifi connection..... well its like the phone is automatically waking its self to reestablish its connection with verizons (mobile) network. Even tho there is no setting for that, its doing it, on its own. The phone is relaying on the wifi connection so much that its dropping its "gain" on the mobile network thus resulting in loss of mobile network and then awaking itself to reestablish connection with that same network......

Do I have something here??? lol.

Ive turned my wifi off and I havent notice the screen turn on in the past day.

**myersjesse** · 07-07-2012, 05:49 PM

Originally Posted by anthony2558

To every one that is experiencing this problem.... Is WiFi on and actively connected?

Mine seems to only do this when actively connected to a WiFI network. You know when you set the wifi to sleep when phone is turned off and you have to wake phone in order to reestablish wifi connection..... well its like the phone is automatically waking its self to reestablish its connection with verizons (mobile) network. Even tho there is no setting for that, its doing it, on its own. The phone is relaying on the wifi connection so much that its dropping its "gain" on the mobile network thus resulting in loss of mobile network and then awaking itself to reestablish connection with that same network......

Do I have something here??? lol.

Ive turned my wifi off and I havent notice the screen turn on in the past day.

That seems to be exactly what is happening. My screen has not turned on once with wife turned off. Good catch.

**anthony2558** · 07-07-2012, 07:08 PM

Originally Posted by myersjesse

That seems to be exactly what is happening. My screen has not turned on once with wife turned off. Good catch.

Now if we could only figure out how to fix this..... other then not using wifi...

**fdisker** · 07-08-2012, 08:26 PM

Update since last post .... the "restore connectivity" app did not resolve the network drops but I will echo the latest comments from Anthony2558, this only happens when connected to a wifi network.

As my phone sits beside me in my home office connected to wifi the 4G connection drops repeatedly but if I disconnect from wifi the phone stays connected to the 4G network without dropping. I tried updating to the .214 leak but the behavior was the same. I also tried some settings tweaks like changing the preferred network from Global to LTE/CDMA but that didn't help either.

Since the issue doesn't happen unless I'm on wifi I guess I'm not that concerned about it. As long as the phone has some type of network connection I'm happy. More of an annoyance at this point but I do hope it's fixed with the next OTA update.