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  • 1 Post By barrycinti
  1. Thread Author  Thread Author    #1  

    Default Well, they're sending me a *new* Maxx,

    We were out of town past couple days and my phone had zero reception for nominees calls. I could still text and go online but couldn't hear people when they called and they couldn't hear me. Just thought signal was bad (even though husband's Rezound was fine) until I realized I also had no sound for music or netflix (sometimes it worked with the headphones). Powering phone off didn't help. Voice on Navigator also didn't work but it hasn't in a while and I just assumed it was because of ICS. So I finally called Verizon and after technical support drilled me with a thousand questions, she finally says okay, as it turns out this is a a known issue for a 'small' number of phones and the manufacturer phone warranty will replace it with a used, *good as new* certified Maxx. When I said that I don't even think I had the phone 3 months, can I possibly get a new phone, she said that each individual certified phone goes through a rigorous 100 point inspection, whereas a one or two phones gets pulled out of a shipment of new phones robbery tested, so buggy ones may escape and get through through. Not sure I believe that. Blah. So new Maxx should be here Monday. Bummed as it's my first new phone in almost 3 years (used Maxx on craiglist doesn't count) . Hopefully won't have problems with new phone *cross fingers*

    Anyway, I know that I can just switch SD cards to transfer pictures etc, but was wondering if there is also a backup app or program that anyone uses? I like to be doubly safe if possible.






    sent from my DROID RAZR Maxx
  2. #2  

    Default Re: Well, they're sending me a *new* Maxx,

    In order to back up your app info you need to be rooted.

    Make sure you backup your contacts. I would back them up to google and export them to your sd card along with using backup assistant. I did a factory reset on my Maxx and only backed up my contacts to backup assistant. Didn't work and lost them all. Now all my contacts are via google and I back it up to the sd card periodically.
    Galaxy Note 3 & Nexus 7 (16 GB)

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  3. #3  

    Default Re: Well, they're sending me a *new* Maxx,

    To back up contacts, go into your contacts, hit menu, hit import/export, choose which method you want to use.
    Galaxy Note 3 & Nexus 7 (16 GB)

    If I helped you or you like what I said, hit "Thanks" or "Like".
  4. #4  

    Default Re: Well, they're sending me a *new* Maxx,

    Your best bet in insuring you keep all your SD content is to just backup what you want onto your PC/Mac as well. And if you've been adding your contacts to a Google account, you can just add the account to your new phone and the contacts will be there. As far as app data, can't really back it up without root like the user above me has stated.
  5. #5  

    Default Re: Well, they're sending me a *new* Maxx,

    I'll be getting my fourth "new" Maxx today. They're lasting on average about 2 months each before they die. This time it was on the charger and the screen went blank and I couldn't reboot it. The know-it-all Verizon rep says, "It just needs a reboot" like I'm the *****. When it didn't budge, he changed his tune. Called Verizon and of course all they can do is replace it with a "tested" phone. How many phones is it going to take before I can replace it with any other model? Do all Motorola phones suck this bad?
    Possum Pete

    I'm Not Dead!
    Galaxy Note 2
  6. #6  

    Default Re: Well, they're sending me a *new* Maxx,

    Quote Originally Posted by PossumPete View Post
    I'll be getting my fourth "new" Maxx today. They're lasting on average about 2 months each before they die. This time it was on the charger and the screen went blank and I couldn't reboot it. The know-it-all Verizon rep says, "It just needs a reboot" like I'm the *****. When it didn't budge, he changed his tune. Called Verizon and of course all they can do is replace it with a "tested" phone. How many phones is it going to take before I can replace it with any other model? Do all Motorola phones suck this bad?
    I can't really answer that, as I have owned the Bionic and Maxx and never had a problem with either. Of course the occasional data drop that would last a few minutes, but nothing else was wrong with either. To me, Motorola phones are top of the line.
  7. #7  

    Default Re: Well, they're sending me a *new* Maxx,

    I received a like new phone for a different issue and it much better on signal level. The signal level is about 10db better. Glad I got the replacement phone. Works better and no physical defects on screen or case. Good luck.
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    bradenfontaine likes this.
  8. #8  

    Default Re: Well, they're sending me a *new* Maxx,

    I use Mybackup pro. It backs up pics, SMS, mms, some settings, contacts, and more.
  9. #9  

    Default Re: Well, they're sending me a *new* Maxx,

    I had the same type issue and got a replacement and it has been as good as the original
  10. #10  
    bradenfontaine's Avatar
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    I find replacements of any phone to be better than a brand new phone. I agree with what the tech told you about the testing.

    sent from the fingers of a madman
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  11. Thread Author  Thread Author    #11  

    Default

    Got replacement, so far so good.


    Sent from my DROID RAZR using Android Central Forums
  12. #12  
    bradenfontaine's Avatar
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    Quote Originally Posted by hazelgreen View Post
    Got replacement, so far so good.


    Sent from my DROID RAZR using Android Central Forums
    Let us know how it is!

    sent from the fingers of a madman
    If i have ever helped you, please do not forget to hit Thanks

    If you ever have any questions about rooting we have written up a nice little thread HERE, please read this and post if you have any questions.

    If you need directions on how to clear your Cache, i have a write up HERE
  13. Thread Author  Thread Author    #13  

    Default

    Okay maybe I'm remembering wrong, but shouldn't the Netflix screen be bigger than a box? The sides are cut off. Is there a special setting I need to do for that? Right now it's not streaming on the fill screen.


    Sent from my DROID RAZR using Android Central Forums
  14. #14  
    bradenfontaine's Avatar
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    Unfortunately I've never use netflix so I can't tell you. Fiddle with the settings and see what you can find.

    sent from the fingers of a madman
    If i have ever helped you, please do not forget to hit Thanks

    If you ever have any questions about rooting we have written up a nice little thread HERE, please read this and post if you have any questions.

    If you need directions on how to clear your Cache, i have a write up HERE
  15. #15  
    potatolover1102's Avatar

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    Default Re: Well, they're sending me a *new* Maxx,

    Quote Originally Posted by hazelgreen View Post
    Okay maybe I'm remembering wrong, but shouldn't the Netflix screen be bigger than a box? The sides are cut off. Is there a special setting I need to do for that? Right now it's not streaming on the fill screen.


    Sent from my DROID RAZR using Android Central Forums
    It has to do with what resolution the show or movie is being streamed. Shows not in HD will have the sides cut off. Happens to me on those shows all the time and does the same when I stream to my tv or xbox. It sucks but at least on the tv I can stretch it but normally don't as it looks terrible lol.
  16. Thread Author  Thread Author    #16  

    Default

    Thanks guys!

    Sent from my DROID RAZR using Android Central Forums

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