Just went through insurance for my razr maxx... The phone i received is a joke. I lost my old phone in vegas and i thought well i will call insurance and get this issue fixed. They sent me a device... I cannot call this a phone. This device when powered on starts to trip out and do the following constantly pushing menu, back, power, volume up and down, and all you see is the screen flickering until the phone freezes. Okay, weird.... but me paying 8$ a month for a service that cannot send me a proper working phone, then promise to send me a brand new one and have it here ASAP and when you check the shipping information they do not send it until after the new year, and the order was placed 3 days before. I have not had a phone working properly for a week and a half. only reason i have it is so i can send it back, alos makes a decent paperweight.