Motorola will replace damaged screen for $100

**dpham00** · 01-12-2013, 10:51 AM

Motorola will replace your screen for $100. Covers external glass and internal lens. Other services offered:

Battery replacement $49
Out of warranty repair $149
physical damage $149

The reason I posted this is because just buying the screen alone on eBay is already $190. There are places that will repair the screen that cost over $200. I think $100 is very reasonable considering that the deductible alone on asurion is $100 already.

**jetfixer01** · 01-13-2013, 08:02 AM

I had mine done by them. Like so many others, my screen cracked while charging overnight, but of course that's considered physical damage caused by me so no warranty. The $100 became $107 since they decided to add overnight return shipping charges. I got the phone back 5 days after they supposedly shipped it overnight. It's funny that they can accuse me of lying about the screen cracking, but when the Fedex tracking number proves they did not ship it when they said they did, they aren't lying.

**dpham00** · 01-13-2013, 12:30 PM

You can file a claim with bbb and state ag. There is a chance that they may cover it as others have experienced similar problems.

**deparson** · 01-14-2013, 12:52 PM

Wow. Those prices are very low really. Looks like Motorola is doing the right thing even if it is costing them some money in the process.

And, $7 for next day shipping back is well below their actual cost.

Nice work Moto!

**uncz71** · 02-25-2013, 01:06 PM

They fixed mine for $99, and didn't add anything for extra shipping. Came back as good as new. Much better deal than paying for insurance plus a deductible.

**JOHN39** · 04-22-2013, 08:19 PM

Sent my Maxx to Motorola more than two weeks ago, they "recieved it" as they said, on the 15th, even though FedEx delivered it on the 11th and as of today the repair ticket is still "open". Two calls got many apologies, but no sign of where or when the phone will be returned (despite the 5 day turnaround promised). Getting really annoyed with them. The novelty of using my 5 year old LG VX8300 again is wearing out!

**JOHN39** · 05-04-2013, 10:06 AM

Can you believe that I'm still waiting!!! Now it's for the " free " replacement Maxx HD that's been "being prepared for shipment" for the last five friggin' days!
Don't know whether to laugh or cry, as calls and chats just get me apologies, and no straight answers..Motorola is moving fast up to the number one spot on my **** list.

**dpham00** · 05-04-2013, 11:25 AM

Originally Posted by JOHN39

Can you believe that I'm still waiting!!! Now it's for the " free " replacement Maxx HD that's been "being prepared for shipment" for the last five friggin' days!
Don't know whether to laugh or cry, as calls and chats just get me apologies, and no straight answers..Motorola is moving fast up to the number one spot on my **** list.

Other manufacturers may not really be better.

Sent from my Verizon Samsung Galaxy Note II

**JOHN39** · 05-06-2013, 09:31 PM

Got replacement HD Razr Maxx today out of the blue, no tracking number sent or anything. The nightmare is over!!!

**ahamick** · 05-14-2013, 07:40 AM

I started my RMA process to have my screen replaced yesterday (May 13). We'll see how smoothly this goes

**joelbon** · 05-18-2013, 02:06 AM

don't be surprised if you run into longer than average waits on repairs with Motorola right now. There are a bunch of threads on the Motorola support forums that are talking about phones taking as long as 6 weeks to be returned. There have been problems with lost phones as well. Motorola is making right by the customer, but it is very frustrating. This is just a word of warning.

They are also working very hard at getting the problems resolved so that they can get back to their normal turn around times. 5-7 days should be normal.

Sent from my DROID RAZR using Tapatalk 2

**ahamick** · 05-20-2013, 09:24 PM

I can see his already becoming a headache for me...

UPS delivered my phone last Thursday but as of today (tuesday) they have yet to even place any info on their website when I enter my RMA number.

I'll be giving them a call tomorrow morning

**ahamick** · Yesterday, 04:12 PM

I called on the 21st, they confirmed that they received my phone on the 16th. They finally updated my RMA ticket on their website (it claimed they received my phone the 21st...)

I got an email update today stating my phone was fixed and being shipped back to me.

I should have it monday...