Razr lost all 3G / 4G Connectivity

**kiteman** · 12-21-2011, 07:12 AM

I was walking to the train this morning, listening to my Jango, and having a good ol time! Unfortunately about halfway there, the music stopped. Being bundled up from the chill and fog, I didn't stop to work on it. When I got on the train, I checked it out and all I have are the bars for cell service (1G?). No 3G or 4G options! I tried all the tricks I know: changing the CDMA/LTE network mode back and forth, turning on and off the sync function, powering the phone down and back up several times.

I stopped short of testing the kevlar on it to see how it would handle an accelerated drop! But I am really frustrated.

Anyone else experiencing this issue? Any suggestions on how to fix it????

**the one and only M** · 12-21-2011, 07:20 AM

There seems to be an outage going on. That may be your problem.

**bigdog8815** · 12-21-2011, 07:38 AM

1x to occasional 3g in Dallas....looks like it is nationwide.

**kiteman** · 12-21-2011, 07:41 AM

Yeah, it appears mine just came back on by itself. It's back on now, but we'll see how it goes today. Glad it's not my phone. Just came off a horrible experience with the fascinate and am hoping the Razr is going to be the one.

**rew1000** · 12-21-2011, 10:18 AM

Having the same data issues in the Northern Virginia, DC, Maryland area as of this morning (21 December). No connectivity with either 3G or 4G. The problem seemed to start last night.

**paul-c** · 12-21-2011, 10:25 AM

LTE growing pains. It's back, hopefully it stays.

**impostor71** · 12-21-2011, 11:13 AM

4G is also back in Chi. But is a bit flaky for me.

**dontlookatme** · 12-21-2011, 11:15 AM

I'm having similar problems. My 4g will be gone. I switch it to cdma only and I get 3g every now and then. If i get a call while downloading something it cuts every thing off and goes into some sort of airplane mode without showing the airplane icon.

Sent from my HTC ZETA using Tapatalk

**Eclipse2K** · 12-21-2011, 04:45 PM

Haven't seen 4G south of Chicago since last night. All 3G at the moment.

Sent from my DROID RAZR using Tapatalk

**YourMobileGuru** · 12-21-2011, 11:09 PM

Outage should be done now if you are still having issues power down the phone, remove the SIM card for 30 seconds or so, re-instert it and power it back on and hopefully your phone will be back to normal.

**JaBr1884@yahoo.com** · 12-22-2011, 04:37 PM

Also, check Settings > Data Manager > Data enabled and make sure it is checked

**wckesq** · 12-22-2011, 05:35 PM

Originally Posted by JaBr1884

Also, check Settings > Data Manager > Data enabled and make sure it is checked

Yeah, the update shut mine down too.

**jtlapp69** · 12-22-2011, 05:50 PM

Originally Posted by JaBr1884

Also, check Settings > Data Manager > Data enabled and make sure it is checked

Thank you! That was my problem too. That's a pretty serious oversight in the update process, given how much heartache it has probably caused.

**jak112460** · 12-23-2011, 09:57 PM

Originally Posted by kiteman

I was walking to the train this morning, listening to my Jango, and having a good ol time! Unfortunately about halfway there, the music stopped. Being bundled up from the chill and fog, I didn't stop to work on it. When I got on the train, I checked it out and all I have are the bars for cell service (1G?). No 3G or 4G options! I tried all the tricks I know: changing the CDMA/LTE network mode back and forth, turning on and off the sync function, powering the phone down and back up several times.

I stopped short of testing the kevlar on it to see how it would handle an accelerated drop! But I am really frustrated.

Anyone else experiencing this issue? Any suggestions on how to fix it????

I have not seen 4g since I received my phone a few days ago. Verizon is sending a new sim card but I have a feeling this 4g thing is just a selling point and isn't as ready as advertised.

**jl1967** · 12-27-2011, 06:46 PM

Originally Posted by jak112460

I have not seen 4g since I received my phone a few days ago. Verizon is sending a new sim card but I have a feeling this 4g thing is just a selling point and isn't as ready as advertised.

Totally agreed. Mine is just flickering between 3g and 4g. Mostly on 3g...Donno if it is my phone? or network?... All I know is that I got this new Razr to speed things up, but. looks like driving sports car on a dirt road....lol.

**delco714** · 12-28-2011, 01:48 PM

4g and 3g are out for me. I'm not happy

**ArtieTheOneManParty** · 12-28-2011, 02:26 PM

Originally Posted by delco714

4g and 3g are out for me. I'm not happy

Same here! And I think it's the damn update, not VZW. I have an iphone 4 sitting next to me that has full signal on 3g. Same with my buddy's Droid. WTF!

**staph79** · 12-28-2011, 02:29 PM

It's not the phone. Verizon is having LTE issues once again. Three times in three weeks. That's a pretty impressive record they're working on.

**onyxflava** · 12-28-2011, 02:33 PM

Yeah I am having a problem as well but it didn't start until after the update. I lost 3G/4G coverage. Went to a Verizon store for tech support. Was told that 4G is down in my area and wont be back up until tommorrow.

Right now I have spotty 3G service. Has anyone tried a hard reset?

**rew1000** · 12-28-2011, 03:08 PM

Verizon has confirmed that the LTE network is having outage issues and will not be restored until midnight. I lost 4G just after noon time here in the DC-Maryland area. There are otehr reports from many areas of 4G outages.

**ArtieTheOneManParty** · 12-28-2011, 03:52 PM

I have my phone in cdma only mode, and it keeps losing data. the iphone next to it is not having any issues.

**impostor71** · 12-28-2011, 03:58 PM

Originally Posted by ArtieTheOneManParty

I have my phone in cdma only mode, and it keeps losing data. the iphone next to it is not having any issues.

Have you tried turning ON Airplane mode, wait a few seconds, and then turn it OFF? Doing this helped my Razr lock onto a 3G signal and keep it there.

**dontlookatme** · 12-28-2011, 04:18 PM

At one point I didnt have any data at all. I just finally got 3g at around 3 pm. My wife´s Droid pro had data all day.

Sent from my HTC ZETA using Tapatalk

**delco714** · 12-28-2011, 07:15 PM

Nope 3g and 4g are still out. Nothing helps. Mom's Droid 3 solid 3g... Explain to me why 3g won't work on a lot of our phones!!!!

The nexi are having same problem, it has to be a sin card problem with the 3g thing or something? Some have called and complained and received a few bucks off the bill for inconvenience.

**Roquentin** · 12-28-2011, 07:49 PM

Data in and out every day seemingly since I got the phone. Both 3G and LTE. Even today after firmware update. And I don't live in the middle of nowhere... Happens in NYC and burbs. I'm not sure who to blame (Verizon or Motorola) but this is ridiculous. I should've gotten an iTouch... So should you if you're reading this and trying to figure out what phone to purchase. I can't believe I'm locked into this phone for another couple of years... Torture.