Data Connection problem after OTA update.

**MacBill** · 01-12-2012, 04:38 PM

After buying my Razr, the OTA software update (748) became available which I downloaded. Now whenever I place the phone on sleep or turn off the data connection via smart actions, the data connection does not come back up unless I toggle the airplane mode or reboot. The data connection always came up before unless I had manually turned it off. I did a hard reset and that did not change anything. The phone works well. Has anyone fixed this issue or can anyone shed some light on this problem?

**AeroEngi** · 01-12-2012, 05:20 PM

Originally Posted by MacBill

After buying my Razr, the OTA software update (748) became available which I downloaded. Now whenever I place the phone on sleep or turn off the data connection via smart actions, the data connection does not come back up unless I toggle the airplane mode or reboot. The data connection always came up before unless I had manually turned it off. I did a hard reset and that did not change anything. The phone works well. Has anyone fixed this issue or can anyone shed some light on this problem?

This is what I feared before the OTA update was released. It broke more things than it fixed!

**wckesq** · 01-12-2012, 06:21 PM

Have the same problem.

**chevyman29** · 01-12-2012, 06:47 PM

mine worked perfectly with smart actions before the update now it has some issue with smart actions . but not as bad as yours .

**rickc1015** · 01-12-2012, 08:26 PM

Ditto. I had no 3G for 24 hours until Verizon turned it back on for me. It is still not perfect, but I was told another update is coming.

**psugrad97** · 01-13-2012, 07:43 AM

I have the same problem with the data connectivity. I sometimes toggle on airplane mode 4-5 times before it comes back on.

**Last Ride** · 01-13-2012, 01:21 PM

Same issue here. Doesn't sound as bad as your issues, but it has happened a few times and seems to be getting worse. Let's hope the ICS update fixes that! Okay, wishful thinking....

**C - Squared** · 01-19-2012, 12:36 PM

I've had similar problems to what's been stated here. I'm not sure if it's more the result of a Smart Action I added last night to disable Cellular Data while I'm at home and connected to wi-fi, or the result of installing the 6.11.748 update this morning, but one or the other (or both?) has prevented me from getting any 3G/4G data connectivity today.

rickc1015, you said "Verizon turned it on" for you. How so? Did it require a total factory reset? I'm hesitant to do that, even though I've only had the phone for a week, so I guess it wouldn't be all that horrible if I had to.

I've toggled the phone into and out of Airplane mode at least a dozen times, and have rebooted it 3-4 times, but so far, not even a momentary glimpse of data connectivity has come back on yet today.

Should I call Verizon, go into a store, something else?

**Zorro1** · 01-19-2012, 01:30 PM

Huh. Well duh on me, didn't realize we'd gotten an update, but there it is. I, too, have had to toggle Airplane to restore cell data service, and also like C2, I've got the Smart Action set the same way. Figured it was that. Huh, I must say that that Smart Action setting seems to be pretty good since I'm still at 90% 5 1/2 hrs after unplugging this a.m. Been on the office/home wifi all that time.

**HMBgal** · 01-19-2012, 03:07 PM

I don't use the Smart Actions at all, never have, and I have the same problem and have to toggle airplane mode at least once or twice a day. Pretty much always have to if I'm using wifi and then disconnect wifi: it seldom makes the switch to data automatically.

**C - Squared** · 01-19-2012, 03:10 PM

For those of you toggling Airplane Mode to get data connectivity back, how long do you leave it on Airplane mode before switching back? After switching back, how long does it take for it to reconnect? I've been toggling all day with no success.

**HMBgal** · 01-19-2012, 03:12 PM

Originally Posted by C - Squared

For those of you toggling Airplane Mode to get data connectivity back, how long do you leave it on Airplane mode before switching back? After switching back, how long does it take for it to reconnect? I've been toggling all day with no success.

I only toggle off for maybe 5 seconds, then it takes about 10 seconds to reconnect.

**Zorro1** · 01-19-2012, 04:02 PM

Ditto.

**kdubonline** · 01-19-2012, 10:15 PM

I am having the same issues. In addition, in some instances, I don't receive incoming calls. It goes straight to VM.

**S281** · 01-21-2012, 09:05 AM

same issue here. when i leave my house and get out of wifi range, it wont switch to 3G/4G on its own. This is a very annoying issue and really needs to be addressed asap by verizon.

**MacBill** · 01-21-2012, 12:24 PM

Where do we go online at Verizon to make a formal complaint concerning the Data issue not starting by it's self?

**DC Damien** · 01-21-2012, 12:33 PM

We had similar issues for months after the Thunderbolt was released. And new updates caused new problems. A series of fixes that made day to day life worse. I'm thinking about getting the Razr Maxx as an upgrade. It sounds like I need to wait until they get this fixed. Often has to do with the problems of the phones bouncing between 3G/4G when hitting the towers-- even if you're only using the 3G (as I understand it). 4G is really not ready for prime time... and again even if you use 3G only the 4G phones seem to have issues that 3G only phones don't have.

**Disturbed_Angel** · 01-22-2012, 02:08 AM

I just call VZW tech support for the same issue, and they told me to go to Settings->Data Manager (turn off your smart actions first) and set data as on, and then go in to Global data roaming access and set it for Allow access for all trips. Now go and reactivate your Smart Actions.

Just keep in mind that you set it that way if you ever leave the US, as the phone will roam with out asking you again.You also don't get data connection back instantly, it takes about 10-20 seconds. So far, with limited testing I am having no trouble with getting my data connection back. YMMV

**delco714** · 01-22-2012, 12:34 PM

Trying this^, I'll let you know if it works for me soon enough!

**Disturbed_Angel** · 01-22-2012, 03:35 PM

Hope it helps! Still working great for me.

**Disturbed_Angel** · 01-22-2012, 07:05 PM

Humm, Just had an issue with the smart action not reactivating data. Going to have to play with it some more.

**delco714** · 01-24-2012, 08:01 AM

I think it has worked for me.. If anything decreasing the rate of the problem

**slbe1892** · 01-24-2012, 11:54 AM

Originally Posted by hilhi2005

I just call VZW tech support for the same issue, and they told me to go to Settings->Data Manager (turn off your smart actions first) and set data as on, and then go in to Global data roaming access and set it for Allow access for all trips. Now go and reactivate your Smart Actions.

Just keep in mind that you set it that way if you ever leave the US, as the phone will roam with out asking you again.You also don't get data connection back instantly, it takes about 10-20 seconds. So far, with limited testing I am having no trouble with getting my data connection back. YMMV

Just did this this morning so far all good. Hope it stays.

Sent from my DROID RAZR using Tapatalk

**expertandrew** · 01-24-2012, 05:51 PM

Originally Posted by slbe1892

Just did this this morning so far all good. Hope it stays.

Sent from my DROID RAZR using Tapatalk

I was really hoping that this would work for me but no luck,. data is now on, but it is always on. i have a smart action that turns data off when the screen is off, but it doesnt work anymore. i miss the razr before the last update