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Razr screen/Motorola issue
Hold on everyone this one will touch a few buttons. My Razr began showing screen glass separation beginning at the top of the device. In an attempt to be proactive, I began pursuing a Motorola warranty claim (I bought the phone 3rd pty). Spoke to a CS agent, who agreed its a warranty issue opened up a RMA and told me he would e-mail me instructions and shipping authorizations. I got the info and when dropping the phone off to Fed Ex, they told me sorry, no authorization, this is on your dime. I needed the phone fixed, so I sent it off and upon returning home got on a Live Chat with a CS rep. She gave me the 'ol' sorry but nothing I can do. I asked if she could appreciate my frustration with her own coworker sending me on this path. She offered me a 10% coupon to BUY MORE STUFF. I declined, and informed her I was rather insulted by this offer. Moving ahead, I get an e-mail today from Motorola saying that my phone will not be repaired, it's got moisture damage. They send me a pix of an open phone with a moisture sensor showing red. They close by saying, the phone is being sent back. I follow up with an e-mail asking for clarification since the phone left my hands completely running fine, but with a screen separation. I get a call back from a CS supervisor, who gives me the firm, moisture sensors show exposure, too bad we don't touch it speech. She admitted that of the 2 sensors only one showed moisture. I walked her through my whole experience, and asked if she looked it my whole episode in totality could she understand my frustration and now suspicion. I got a response, it's our policy and I will send the phone back... closing with a rather condescending "Have a Nice Day!" I have sent follow up e-mails to Motorola expressing my displeasure with my assurances that I would accurately share this experience with the Android Central community.