Tammy Fuentes
New member
I was having the same problem with my Note 5 and after searching the internet for several hours without results I decided to go to Samsung.com and get on chat with a representative. He set up my personal profile in my contacts in a pinch. I recommend you go there. After asking you to install the Samsung Tutor app from Google Play they'll talk you through it step by step. When you're done just unstall the app and your good to go. Hope this helps.