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  1. Thread Author  Thread Author    #1  

    Default Question about touch problem

    I have had my phone for a few months and when I got it it worked fine.
    One day I noticed that the screen was unresponsive but only at the bottom (see red rectangle in image) - I rebooted and it was fine again.

    last week I noticed it was unresponsive at the bottom of the screen again, as well as the back and menu buttons stopped responding.
    A reboot got the back/menu buttons going again - but not the bottom of the screen.

    Today I find the back/menu buttons not longer respond again and rebooting does not restore the functionality.

    My question is - is this likely to be a screen problem or is it possibly a software issue?

    Any comments would be appreciated.
    Attached Thumbnails Attached Thumbnails Question about touch problem-phone-screen-fault.jpg  
  2. #2  
    UJ95x's Avatar

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    Default Re: Question about touch problem

    Quote Originally Posted by peweuk View Post
    I have had my phone for a few months and when I got it it worked fine.
    One day I noticed that the screen was unresponsive but only at the bottom (see red rectangle in image) - I rebooted and it was fine again.

    last week I noticed it was unresponsive at the bottom of the screen again, as well as the back and menu buttons stopped responding.
    A reboot got the back/menu buttons going again - but not the bottom of the screen.

    Today I find the back/menu buttons not longer respond again and rebooting does not restore the functionality.

    My question is - is this likely to be a screen problem or is it possibly a software issue?

    Any comments would be appreciated.
    If you haven't dropped it or damaged it anyway it's probably a software issue.
    Have you tried factory resetting the phone?

    Sent from my Galaxy S4 running Slim Bean 4.3
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
  3. Thread Author  Thread Author    #3  

    Default Re: Question about touch problem

    Quote Originally Posted by UJ95x View Post
    If you haven't dropped it or damaged it anyway it's probably a software issue.
    Have you tried factory resetting the phone?
    Thanks UJ.

    I have not dropped or damaged the phone, and have just done a factory reset which has rectified use of the back/menu buttons - but not the lack of response at the bottom of the screen
  4. #4  
    UJ95x's Avatar

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    Slim Kat 4.4.2 Build 3

    Default Re: Question about touch problem

    Quote Originally Posted by peweuk View Post
    Thanks UJ.

    I have not dropped or damaged the phone, and have just done a factory reset which has rectified use of the back/menu buttons - but not the lack of response at the bottom of the screen
    Sorry for the late reply. Just got back from a trip where I had no service
    I don't know what else you can try. Sounds like you need to get the screen replaced

    Sent from my Galaxy S4 running Slim Bean 4.3
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
  5. Thread Author  Thread Author    #5  

    Default Re: Question about touch problem

    Quote Originally Posted by UJ95x View Post
    Sorry for the late reply. Just got back from a trip where I had no service
    I don't know what else you can try. Sounds like you need to get the screen replaced

    Sent from my Galaxy S4 running Slim Bean 4.3
    Thanks again UJ.

    I do not fully understand how the touch works on the screen and was not sure if it was possible for only a part of the screen to fail, and for such a uniform part at (ie a 5mm band across the full width so far from the bottom edge).

    I can get a replacement from , but its 20 and I did not want to spend the money without being sure it would cure the problem
  6. Thread Author  Thread Author    #6  

    Default Re: Question about touch problem

    Sorry - I meant to ask - is it likely to be the LCD or the digitizer (I can't find an LCD for the phone anywhere).
  7. #7  
    UJ95x's Avatar

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    Default Re: Question about touch problem

    Quote Originally Posted by peweuk View Post
    Sorry - I meant to ask - is it likely to be the LCD or the digitizer (I can't find an LCD for the phone anywhere).
    If it only happens occasionally it's probably the digitizer. I still think it would be cheaper to get it repaired than doing it yourself, at least based on what those parts go for here in the U.S.

    Sent from my Galaxy S4 running Slim Bean 4.3
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever

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